IT Service Desk Analyst - 1st Line - Huddersfield
Service Desk Analyst / 1st Line IT Support Analyst with strong experience in Microsoft 365 and in an IT helpdesk or IT support role is required by a leading company in central Huddersfield
In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute to the team by providing an excellent IT support service.
Experience required:
* 6+ months of experience in a similar 1st line IT support / service desk role
* Working with helpdesk software, MS Office 365, Azure & Windows 10 / 11
* Excellent understanding of various systems and a passion for learning about new and upcoming technology and software
* Ability to find solutions and assist staff at all levels
* Excellent communication skills
* Ability to prioritise tasks and deliver on deadlines
* Enthusiastic, hardworking and a team player
* Ability to drive on the odd occasion when you need to go to a different office
Job Role Responsibilities:
1. Helpdesk / Telephone Support
2. Building and deploying laptop clones
3. ...