Overview
Account Manager. Location: Cambridge, Chelmsford or Ipswich would be the ideal locations - 2 or 3 days on patch with 1 day per week required in the Dartford office. Attractive Salary + Car or Car allowance + high earning potential with lucrative commission structure.
Role Overview: To manage the service accounts, work with customers in a proactive way to ensure we improve our value with them, reducing cancellations and increase service sales, work closely with MOD/BEX R sales rep to accelerate lead generation. Otis is recruiting an Account Manager covering the South East Territory.
Key responsibilities
* Create and maintain long term relationships with customers through proactive customer engagement planning and reactive response to enquiries and complaints
* Defend portfolio, reducing cancellations and renegotiations value
* Know OTIS Service Business to be able to, working with the branch team, provide the best possible solution to customers, generating the highest value for the company. Must be able to work in cross functional teams
* Increase Service Sales, being able to create needs on customers and maximise profitability of each account
* Increase Otis One Sales, being able to generate incremental subscriptions
* Make proposals, decisions and close deals independently, according to company rules
* Know maintenance service, strategies and procedures: contracts, strengths, CRM, RTV, competitors.
* Manage annual price increase process.
* Role model and demonstrate unwavering commitment to The Absolutes in all daily work, decisions and in the environment created for your team
What you will need to be successful
* You have a business or technical degree or have completed training as a technician or technical business administrator, and 3 years of prior work experience
* You have initial experience in the sale of technical service agreements requiring consultation.
* You have a strong customer and service orientation, including excellent interpersonal skills
* You are characterised by a high level of commitment and reliability.
* You are target focused, with the ability to work at pace in a demanding, complex, corporate organisation
* Add any additional local requirements here
Benefits
* A strong Salary package including Car or Allowance and incentive scheme
* We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
* We support work-life integration, allowing space for both work and your personal life so that you can feel fulfilled in both aspects. For this role, we offer flexible working hours with the possibility of remote work.
* Apply today to join us and build what's next
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