Resident Services Associate - Build to Rent
Hours: 3 week rolling rota. For this position, the company will ideally want a professional background in either property, student accommodation, hospitality or customer service. You will be a pivotal member of the front of house team, ensuring that residents receive an excellent service, the building is maintained and managed efficiently to the company standard, and the team works as one.
This role will report to the Resident Services Manager, providing an exceptional resident experience through delivery of first-class customer service.
Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home
Undertaking pre-let inspections and scheduled inspections of communal areas
Logging receipt and collection of customer parcels
Building security and resident administration in line with GDPR
hospitality/property/customer service background
A flexible approach, dedication to working well in a team
Positive attitude and ability to go above and beyond for residents with little supervision
Competent in Microsoft Word, Excel and Outlook, as well as adapting to other database systems
Excellent communication skills, including written and verbal English and numeracy
Goal-oriented and resilient with the determination to deliver exceptional outcomes for residents and communities