Field Service Engineer - MHE Overview Join a fast-paced team delivering maintenance and repair services for material handling equipment (MHE). The role focuses on on-site service, fault diagnosis and repair of a broad range of equipment, including Li-ion powered systems. Ideal candidates are technically skilled, customer-focused and comfortable working independently at customer sites. Key responsibilities Perform service, diagnosis and repair of MHE including counterbalance trucks, reach trucks, pallet trucks, order pickers and other warehouse equipment Safely work on and troubleshoot Li-ion battery systems, including battery management systems and charging infrastructure Carry out preventative maintenance, safety inspections and documented repairs in line with manufacturer and company procedures Use diagnostic tools, schematics and test equipment to identify electrical and mechanical faults Complete accurate service reports, parts returns and job documentation in a timely manner Communicate clearly with customers on fault findings, required repairs and follow-up actions Maintain service vehicle, tools and parts inventory; comply with health & safety and battery handling protocols Support on-call rota and occasional emergency call-outs as required Skills and experience required Proven experience in servicing, diagnosing and repairing MHE equipment Practical experience working with Li-ion powered (understanding of Li-ion battery safety and charging systems) and hydraulic equipment Strong electrical and mechanical fault-finding skills Comfortable using digital diagnostic tools and reading wiring diagrams and schematics Excellent customer service and communication skills Full UK driving licence and willingness to travel to customer sites Able to work independently, manage workload and prioritise tasks effectively Desirable qualifications Relevant technical qualification (e.g. NVQ, City & Guilds, equivalent) in electrical/electronic or mechanical engineering Manufacturer training or certifications for MHE and Li-ion systems