Job Description: Air Export Gateway Operations / Air Export Customer ServiceRole: Air Export Gateway Operations Working Hours: Monday to Friday, 09:00 - 17:30 Reporting to: Export Manager Branch: Heston Department: ExportsRole & ResponsibilitiesOperational Responsibilities:
* Work as part of the LHR Export Gateway team, servicing UK EV branches.
* Plan flight schedules, manage allocations, and make shipment bookings to meet client needs.
* Build Unit Load Devices (ULDs) and manage airline equipment effectively.
* Ensure accurate completion of all customs paperwork and shipping documents.
* Maintain compliance with Aviation Security and company security protocols.
Customer Service:
* Provide exceptional customer service at all times.
* Ensure all queries are acted upon promptly and escalate issues when necessary.
Carrier and Service Provider Management:
* Maintain strong relationships with airlines and service providers.
* Organise and arrange services with various suppliers, including airlines.
* Monitor flight capacity and negotiate the best possible rates.
* Manage carrier cut-offs and ensure distribution/warehouse activities align with export procedures.
Financial Responsibilities:
* Oversee financials for each job, including job costing, invoicing, and daily financial management.
* Liaise with internal departments such as pricing, sales, and commercial teams to ensure accuracy.
* Process CASS invoicing and adhere to company financial regulations.
Systems and Compliance:
* Utilise systems such as Web Cargo, CargoWise, ASM Sequoia, and MS Office Suite as required.
* Ensure compliance with customs, Health & Safety (H&S), and Aviation Security regulations.
* Manage month-end compliance tasks, including closing Export MUCRs.
Collaboration and Teamwork:
* Work with internal teams, including operations, warehouse, ATF planners, and transport teams.
* Contribute to cross-training initiatives to provide coverage for team members.
* Continually improve processes and adopt best practices for operational tasks.
Training and Development:
* Undertake training as required by company policy.
* Stay updated with industry standards and changes in compliance regulations.
Additional Responsibilities:
* Ensure all distribution/warehouse matters are executed in line with export procedures.
* Escalate unresolved queries to senior staff.
* Complete any other duties assigned by management to support the efficient operation of the department.
This role is ideal for a motivated professional with strong organisational skills, attention to detail, and a commitment to excellence in air export operations.
#J-18808-Ljbffr