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Uniting whats next in traffic
We are seeking a proactive and detail-oriented Operational
Company Description
Service Delivery Specialist
Job Description
Uniting whats next in traffic
We are seeking a proactive and detail-oriented Operational Service Delivery Specialist to enhance the delivery of support to our local authority, national and international clients. This role is pivotal in ensuring that our bespoke traffic management solutions are delivered efficiently, in line with contractual obligations, and with a focus on continuous improvement. Reporting to the Engineering Manager, you will work closely with internal teams and external stakeholders to manage service delivery processes, produce reports, present data, drive CRM and tooling enhancements, monitor performance metrics, and support change initiatives. This role offers the opportunity to shape operational excellence and may include line management responsibilities.
Responsibilities
Support the day-to-day delivery of contracted services to customers
Organise and participate in regular service delivery meetings with customers and internal stakeholders
Ensure timely and accurate reporting on service performance, SLAs, and KPIs Maintain a detailed understanding of customer contracts and ensure operational adherence
Track contract deliverables and support renewals, variations, and compliance activities
Support the implementation of operational changes and act as a liaison during change initiatives
Identify opportunities to streamline operations and enhance service quality
Contribute to internal reviews and post-implementation evaluations
Develop and maintain dashboards and reports to monitor service performance
Analyse trends and provide actionable insights to improve outcomes
Conduct customer visits, gather feedback, and ensure satisfaction
Coordinate and analyse customer satisfaction surveys and social value reporting
Identify and implement improvements to CRM systems and operational tooling
Collaborate with product teams to enhance data accuracy and reporting capabilities
Qualifications & Experience
Experience in a service delivery, operations, or contract support role, ideally within a technical or field services environment
Strong understanding of customer contract management and service level agreements
Excellent communication and stakeholder management skills across all levels Knowledge of change management principles and practices
Analytical mindset with experience in reporting and performance metrics
Comfortable working with bespoke systems and interpreting complex concepts
Desirable
Experience working with or for local authorities
Understanding of traffic industry or infrastructure services
Exposure to social value reporting frameworks
We offer
A collaborative and supportive team environment
Investment in personal development and support for professional memberships
The chance to make a tangible impact on local communities through innovative traffic solutions 26 days holiday (rising to 29 with service), excellent pension (up to 10% match), and annual bonus
Flexible benefits and working policy to suit your lifestyle
How do I apply?
We can only accept online applications. Click the Apply Now button below to submit your application.
About Us
We are a global leader in intelligent transport systems with more than 3,500 passionate employees who pioneer, develop, create, install and maintain innovative road traffic and mobility solutions all over the world.
We make our roads smarter, safer and greener. The work we do enables cities, highways authorities and infrastructure operators to create a new world of mobility and makes cities more livable for everyone.
Our solutions range from traffic lights, tolling solutions and tunnel management to software, AI applications and the intelligent networking of all road users.
Become a Traffic Transformer and help us to continue transforming towns and cities all over the world.
Our Commitment
At Yunex Traffic, the uniqueness of our people is our strength. Our people are at the heart of what we do and every voice, perspective and contribution is valued. The future of mobility needs people who think down different tracks and we empower our people to transform cities all over the world. Join us and make a difference too.
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Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Transportation, Logistics, Supply Chain and Storage
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