Director, Digital + Social Media (12-Month Maternity Contract) - Global Communications Agency
Join to apply for the Director, Digital + Social Media (12-Month Maternity Contract) - Global Communications Agency role at FleishmanHillard UK. 2 days ago – Be among the first 25 applicants.
Why FleishmanHillard? We have been named PRWeek’s Global Agency of the Year and Best Places to Work; a “Standout Agency” on Advertising Age’s A-List; NAFE’s “Top 50 Companies for Executive Women” for six years running; and among our firm’s award-winning work we’ve taken home 5 Lions at the Cannes International Festival of Creativity in previous years. We are committed to creating an inclusive and equitable working environment for everyone. As the only PR Agency awarded EY’s National Equality Standard (twice!), all applicants will receive consideration for employment without regard to race, religion, ethnicity, gender identity, sexual orientation, national origin, disability or age. Let us know if you need adjustments made during the interview process.
Role Overview
As a Director in the Digital practice, you will play a key role in driving excellent client service and maximizing satisfaction across the portfolio. You will provide senior support to the leadership of the Digital team, help manage the team’s work to deliver stellar programmes in online channels, and oversee integration with the broader FH London business. You will lead a number of digital and service offerings, advocating for them in FHF and the global network, and driving revenue through selling and building expertise. You will manage day‑to‑day responsibilities including:
* Leading development of compelling digital and social programme strategies and plans, providing oversight and guidance to the team in executing effectively, and ensuring integration across the broader business.
* Providing senior counsel to Digital clients, strategic account planning and advice.
* Being the account lead for 2–3 Digital clients, supported by a wider team of specialists.
* Overseeing the Digital team to ensure a high standard of quality across deliverables and superior client service, driving satisfaction and client retention.
* Managing efficient operations of the Digital team, including accurate and timely financial forecasting, resourcing, capacity, and effective utilization of all members, ensuring administrative and operational excellence.
* Contributing to global and regional network initiatives and knowledge sharing for the Digital global practice.
* Developing new business by identifying opportunities for organic growth, responding to external briefs, and leading proposals and pitches.
* Creating and managing wider agency selling of Digital service offerings: service development, marketing collateral, CRM sales training, team delivery training, and integration with the global service offering.
* Motivating, guiding and managing direct reports to build a highly engaged and productive team.
As a senior member of the firm, you will also contribute to agencies overall, leading and supporting cross‑office initiatives in marketing, business development, strategy and culture.
What We Offer You
* A warm and friendly team with a fantastic portfolio of global and UK clients.
* A truly global network, the opportunity to be part of multi‑market campaigns, regularly working with colleagues across the globe.
* A strengths‑based L&D framework with an in‑house coach and development opportunities for career‑defining work.
* Hybrid and flexible working; a great office and human contact remains an important element of our culture.
* Work‑life balance - we support each other to achieve it.
* Culture Club – office manicures, nutritionists, in‑house massage and acupressure sessions, yoga on the roof terrace, quizzes, boot camps, exhibits and summer and Christmas get‑togethers.
* Opportunities to join Employee Resource Groups (global and local), the Shadow Board or DE&I Steering committee.
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Seniority level
Director
Employment type
Contract
Job function
Marketing and Sales
Industries
Public Relations and Communications Services
London, England, United Kingdom
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