Barchester Healthcare is seeking a Care Home Operations Manager to join their team and support homes across their North Division. The successful candidate will be responsible for providing inspirational leadership, developing and implementing action plans, and ensuring the high standards of care that Barchester is known for. This is a permanent position that requires regular travel and overnight stays, and the successful candidate will be offered a competitive rewards and benefits package.
Main duties of the job
As a Care Home Operations Manager at Barchester, you will travel across and support your patch to help deliver the high standards the organization is known for, as well as provide inspirational leadership to the home teams. You will be responsible for supporting care homes that either need additional support in delivering excellent care or where there is a General Manager vacancy. You will work alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans that ensure the residents' needs are met. Your responsibilities will include investigating formal complaints, collaborating with external healthcare professionals to resolve concerns, and promoting policies within the care homes. You will also be committed to getting the teams to the very best clinical standards through learning and development programmes.
About us
Barchester Healthcare is a leading provider of care homes and healthcare services in the UK. They are dedicated to delivering high-quality care and improving the lives of their residents. With a strong focus on quality, Barchester Healthcare is committed to providing a supportive and nurturing environment for both their residents and their staff.
Job responsibilities
We are currently seeking a Care Home Operations Manager to join our team and support homes across our North Division.As a Care Home Operations Manager at Barchester, you will travel across and support your patch to help us deliver the high standards we're known for, as well as provide inspirational leadership to our home teams. We'll look to you to support care homes that either need additional support in delivering excellent care, or where there is a General Manager vacancy. You'll be working alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans that make sure our resident's needs are met.As part of your wide range of responsibilities, you can expect to help investigate formal complaints, collaborate with external healthcare professionals to resolve concerns, and promote policies within our care homes. You'll also be committed to getting our teams to the very best clinical standards through learning and development programmes.
This is a permanent position which requires regular travel and overnight stays. In return for your dedication, we are offering an impressive rewards and benefits package, including: Generous starting salary £7,500 annual car allowance All mileage and expenses paid 25 days annual leave, plus bank holidays, with the option to buy/sell up to 5 days* Up to 8% employers pension contribution Unlimited access to our generous refer a friend scheme, earning up to £1000* per referral Access to a wide range of retail and leisure discounts at big brands and supermarkets Free access to medical specialists, who are available for a second opinion if you need to make a decision with confidence Confidential and free access to counselling and legal services
Required experience and qualifications: Passionate about providing high-quality care and improving the lives of residents Registered Nurse (RN) qualification or equivalent professional experience Significant experience in a senior operational/leadership role in a care home setting Turnaround home management experience Significant experience in managing budgets, financial planning, and cost control Experience of working within a regulated environment with a strong understanding of CQC guidelines and other relevant regulations Strong track record of improving care quality and driving operational efficiencies Understanding of regulatory and statutory requirements, including fire, health and safety, COSHH Proficient in IT systems, including MS Office and care management software, for record-keeping and reporting Full UK driving licence, with the ability to travel regularly and stay away from home
Role and responsibilities:
Take on General Manager responsibilities and become a CQC Registered Manager if needed Identify any concerns about the home through robust quality assurance, complaints, incidents or accidents and implement improvements With the support of our Business Manager, prepare an annual budget with the support of internal stakeholders Manage all sales enquires and proactively promote the home in the local community Build a culture of robust performance management Oversee staff recruitment, training, motivation, communication, supervision, and appraisal Demonstrate determination to deliver quality care Build close and trusting relationships with residents and their loved ones
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Person Specification
Qualifications
* The successful candidate will be a Registered Nurse (RN) or have equivalent professional experience, as well as significant experience in a senior operational/leadership role in a care home setting. They will have a strong track record of improving care quality and driving operational efficiencies, as well as a good understanding of regulatory and statutory requirements, including fire, health and safety, and COSHH. Proficiency in IT systems, including MS Office and care management software, is also required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experienceSalary expectations will be discussed at interview stage.
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