Head of Commercial Operations
Department: Commercial Excellence
Employment Type: Fixed Term - Full Time
Location: London
Reporting To: Director of Commercial Excellence
Compensation: £85,000 - £90,000 / year
Description
Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well‑being solutions.
Guided by our shared missions – ‘Making the World a Better Place to Work’ and ‘Enriching Connections, For Good’ – we’re committed to transforming workplaces and improving people’s daily lives.
Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives.
Your Role in our Mission:
This position is offered as a fixed‑term contract for maternity cover, currently scheduled to conclude in January 2027. Please be advised that the duration of this appointment is contingent upon the return of the incumbent and may be subject to early termination should they resume their duties prior to the anticipated date.
The Head of Commercial Operations is the analytical engine behind the commercial organisation.
You will own the performance analytics, reporting frameworks, forecasting models, and revenue insights that guide decision‑making for:
* Director of Growth (New Business)
* Director of Client Success
* Head of GTM & Proposition
* Sales & CS leadership teams
The role turns data into actionable commercial intelligence – identifying gaps, risks, and opportunities across pipeline, retention, pricing, adoption, utilisation, and GTM execution. This is not a back‑office reporting role. It is a strategic partner to leadership, influencing priorities, resourcing, and revenue‑generating decisions.
As Head of Commercial Operations, you will:
* Turn raw data into commercial strategy: Identify trends, patterns, and root causes that impact revenue, churn, win rate, conversion, pricing, and product performance.
* Provide the single source of truth: Own all commercial dashboards, reporting packs, and performance frameworks.
* Improve forecasting accuracy: Help New Business and Client Success create reliable, data‑backed forecasts.
* Guide GTM decisions: Partner with Proposition and Sales Enablement to shape campaigns, pricing, and product optimisation.
* Strengthen execution: Support leaders with insights that improve productivity, pipeline quality, retention, and expansion.
What’s In It For Me?
A chance to be part of an extremely well established, stable and high‑growth ‘Unicorn’ SaaS company with over 50 benefits in our employee benefits package, including:
* A flexible holiday plan of up to 40 days per year
* £400 a year Wellbeing Allowance
* Private Medical Insurance
* Allowance for professional development books, E‑books, and podcasts
* Contributory pension scheme
* Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands
Click here to see our full suite of benefits and perks dedicated to supporting all aspects of employee wellbeing!
Flexible, Hybrid Working:
Collaboration, connection as a team, and strong internal relationships are part of the “RG Magic” that makes our culture thrive. Our teams work from our Dean Street office two days per week.
What You’ll be Doing:
Revenue & Performance Analytics
* Analyse New Business and Client Success performance against targets.
* Build dashboards covering ACV, pipeline, win rates, cycle times, retention, churn, expansion, and utilisation.
* Surface insights that highlight risks, blockers, and opportunities.
* Track commercial SLAs and operational performance (e.g., lead velocity, conversion quality, pipeline ageing).
Forecasting & Planning
* Support Sales and CS forecasting process with data‑driven analysis.
* Provide scenario modelling, trend analysis, and predictive insights.
* Partner with Finance to ensure alignment across budgets, forecasts, and actuals.
Pipeline & Funnel Intelligence
* Build a deep understanding of the funnel from lead → SQL → SQO → win.
* Identify weak points in the process and recommend targeted improvements.
* Partner with SDR, Sales, and Marketing to align funnel quality across teams.
Customer & Revenue Retention Insight
* Analyse renewal cycles, churn risk indicators, and utilisation drivers.
* Work with CS leadership to identify customers requiring intervention.
* Build churn prediction and early‑warning indicators.
Commercial Governance & Reporting
* Own the monthly Business Review (BR) pack for Directors of Growth and Client Success.
* Maintain weekly dashboards for leadership and frontline managers.
* Ensure data integrity across CRM and reporting tools.
Cross‑Functional Partnership
* Work with Proposition Managers to track product adoption and pricing performance.
* Partner with Sales Enablement to inform training and capability development.
* Collaborate with Marketing on campaign performance and ROI.
Experience and Skills You Need in this Role:
* Proven experience in commercial analytics, revenue operations, or sales insights roles.
* Strong background in SaaS or recurring‑revenue environments.
* Proven experience building dashboards and storytelling through data.
* Experience supporting sales and/or Client Success teams with performance analysis.
* Comfortable working with complex datasets and multiple systems (CRM, BI tools).
* Commercial intelligence: deep understanding of revenue levers.
* Analytical rigor: structured problem‑solving and insight generation.
* Influencing skills: proven ability to challenge and coach senior stakeholders.
* Attention to detail: ensures accuracy, reliability, and consistency.
* Proactivity: anticipates issues before they become problems.
* Business partnering: collaborative and trusted by leaders.
Technical Skills
* Advanced use of Salesforce (or equivalent CRM).
* Strong data analysis skills – Excel, SQL, Looker/Tableau/PowerBI.
* Capable of building forecasting models and scenario simulations.
* Ability to translate data into clear action for non‑technical audiences.
The Interview Process:
* Screening call with member of the Talent Acquisition Team
* First interview with UK Commercial Director
* Take‑home assessment
* Final interview with Director of Commercial Excellence and member of the Commercial Excellence Team
At Reward Gateway | Edenred, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.
Be comfortable. Be you.
We want every employee to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, because we believe diversity drives innovation and makes us stronger. Our approach to hiring and building teams is about more than filling roles – it’s about creating an environment where everyone can thrive, feel supported, and contribute to our mission of making the world a better place to work!
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