Operations Administrator – Overview We are working with a Renewable Energy company based in Havant who are seeking a Operations Administrator to join their team. They specialise in the installation of Heat Pumps, Solar PV Systems and Boilers into domestic properties throughout Hampshire. Your role as the first point of contact for their customers, which will include taking inbound and making outbound calls or emails for every stage of their journey with us. This will range from new to existing customers and also those considering leaving us. Calls will vary from dealing with new care plans customers, booking both install and service and repair work for our field-based engineers. Providing customer support where possible and passing to our technical team any issues that you cannot answer directly. Key Responsibilities: * Answers all customer service-related issues or queries via telephone or email. * Manage technical queries and bookings. * Ensure the CRM is always updated accurately with full notes or updates recorded. * Effective diary management * Advise customers on care options available for the relevant heating system in their property. * Ordering materials for mobile operatives, including boilers, parts, and consumables. * Action administrative tasks to support mobile operatives. * Ensure the information you provide customers ...