Company Description Specialist Training & Consultancy Services Ltd (STC) has been providing expert training solutions to the Transport, Warehousing, and Dangerous Goods Industries since 1999. Based in Accrington, Lancashire, STC operates a state-of-the-art training warehouse and offers a variety of courses, including First Aid, ADR (Dangerous Goods), Driver CPC, and Fork Lift Truck operator training. The organisation has a longstanding reputation as one of the largest commercial training providers in the industry and serves a diverse client base, including blue-chip companies, SMEs, and the NHS. Known for tailoring training programs to meet client needs, STC remains a leader in providing compliance-focused and bespoke instruction across the UK. Role Description This full-time, on-site Level 3 Business Administration Apprentice role is based in Accrington, Lancashire. Responsibilities include: Take enquiry details by phone/email Process enquiries by phone/email Follow up customer enquiries Review customer account and identify opportunities for cross selling Attend events as required Customer account management - take, process and follow up customer enquiries Instructor paperwork preparation: Ensuring all paperwork is collated and correct Course note production: Ensuring adequate stock & all student notes are produced in time Certification, registrations, Driver CPC administration: Produce and send all course certificates in line with company policies Room Preparation: Set up rooms accordingly & co-ordinate lunch and refreshments for trainees Meet & Greet: Welcome Visitors, take registers, follow up with absent trainees, & direct trainees to allocated training room LinkedIn: Post content following approval, like & share content, & connect with customers Manage Trainer Qualifications, expiry dates: Record trainer qualifications & update schedule Update procedures for external awarding bodies: Maintain procedures for each external awarding body, & communicate the changes to appropriate personnel Update Operations Manual: Review and update procedures as per changes Requirements Essential qualifications GCSE in: English (grade 4) Maths (grade 4) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Team working Initiative Where you'll work 6 VENTURE COURT METCALFE DRIVE ALTHAM IND EST ACCRINGTON BB5 5TU Ask a question The contact for this apprenticeship is: BURNLEY COLLEGE The reference code for this apprenticeship is VAC2000000607. Closes on Monday 22 December 2025