OPERATIONS MANAGER - RETAIL
DEPARTMENT: RETAIL OPERATIONS • LOCATION: MARBLE ARCH, LONDON (Hybrid – 4 days in office) • REPORTING TO: HEAD OF RETAIL OPERATIONS • TYPE OF CONTRACT: PERMANENT, PART – TIME
Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long‑term, sustainable basis. We are a FTSE listed business with a strong balance sheet and £13bn of assets under management. With just 600 employees you’re given the ability to make a big impact.
THE ROLE
British Land is seeking a highly organised and proactive operations manager – retail to assist with the smooth running of operations across its retail portfolio. This includes oversight of training, auditing, procedural development, and leadership of a team of regional facilities coordinators who provide administrative support to regional facilities managers across the UK.
What You’ll Do
* Manage and maintain Retail Operations digital workspaces (SharePoint sites). Arrange regular training to maintain team digital skills.
* Review operational procedures to ensure they remain fit for purpose and aligned with business needs.
* Take ownership of projects to improve operational efficiency, from inception to completion.
* Work closely with the British Land Operations Manager on ensuring alignment of procedures between Retail and Campuses and support on projects as directed.
* Oversee training and development of regional facilities coordinators.
* Be prepared to become a ‘superuser’ of systems to support new users and administration of retail users.
* Arrange training sessions to support site teams in adopting new systems and procedures.
* Utilise systems such as Vantify risk manager and records for buildings to monitor compliance across the retail portfolio.
* Collaborate with internal stakeholders to develop and roll out new procedures to improve compliance management and reporting.
* Work with retail teams across the UK to maintain high standards of compliance and support teams where standards fall below expectation.
* Collaborate with other departments to ensure Retail Operations assists with delivery of business objectives.
* Assist with budgeting and forecasting across the retail portfolio, supporting site teams to adhere to agreed timelines.
* Co‑ordinate service charge best practice working group, seeking improvements in the budgeting and forecasting process and assisting training of new starters.
* Coordinate car park working groups, including oversight of performance against budget for tariff car parks and consistency of approach across all car parks.
* Coordinate Retail Operations administration when onboarding new retail sites, ensuring new sites are smoothly integrated into business as usual.
* Coordinate Retail Operations administration when retail sites are sold.
* Arrange regular workshops with external parties to increase awareness of industry trends and innovations.
* Arrange regular key service provider reviews to monitor performance and seek efficiencies and innovation.
* Oversee retail complaints process and assist swift conclusion to all complaints.
* Manage the relationship with Moneypenny to ensure efficient administration of customer enquiries.
About You
* Proven experience in property operations or facilities management.
* Understanding of health & safety and environmental compliance.
* Excellent communication and stakeholder management skills.
* Familiarity with Vantify risk manager, records for buildings, and Vicinitee platforms is advantageous.
OUR SHARED VALUES
Bring your whole self • Listen & Understanding • Smarter together • Build for the future • Deliver at pace
A REWARDING PLACE TO BE
We celebrate our people with market‑leading benefits.
OUR RECRUITMENT PROCESS
We are committed to providing an accessible and inclusive process. Learn more about our selection process here.
#J-18808-Ljbffr