The Office Manager is responsible for the day-to-day operational management of the MLA College Plymouth office. This pivotal role ensures the smooth running of office functions ensuring efficient processes and systems are in place to meet all business needs, provides high-level administrative support to senior leadership, and maintains effective coordination of internal processes and procedures that support institutional governance, compliance, and staff development.
Key Responsibilities
• Manage the daily operations of MLA College Plymouth office, including coordinating with department managers to ensure continued operational functionality.
• Line management of Operations Assistant.
• Ensure a safe, well-maintained, and professional working environment for all staff and visitors.
• Act as the primary point of contact for facilities management and liaise with external contractors as required.
• Deliver professional and confidential PA support to the Rector and Vice-Rectors, including diary management, meeting coordination, travel arrangements, and document preparation.
• Act as Secretary to key institutional committees including the College Operations Group (COG), College Academic Board (CAB), and Academic Quality and Standards Committee (AQSC).
• Maintain oversight of document management processes across the College, ensuring version control, consistency, and appropriate storage in line with internal standards and regulatory expectations.
• Coordinate the delivery and monitoring of staff training and development activities.
• Liaise with HR and line managers to support induction and ongoing professional development initiatives.
• Oversee all aspects of office security, including staff training.
• Oversee all aspects of health & safety, including environmental health and safety.
Person Criteria
Essential:
• Proven experience in office management, executive support, or administrative leadership roles.
• Excellent organisational skills with strong attention to detail.
• Ability to manage multiple priorities and deadlines effectively.
• Strong interpersonal and communication skills, with a high level of discretion and professionalism.
• Competence in Microsoft Office and other digital productivity tools.
Desirable:
• Experience of committee servicing and minute taking in a Higher Education or regulatory context.
• Knowledge of document control standards and best practice.
• Familiarity with staff training coordination and record keeping.
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