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Client:
Splendid Hospitality Group
Location:
Edinburgh, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
bac854bee30b
Job Views:
3
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
Within Guest Service Assistant, your key responsibilities include:
* Operating the hotel reception during your shifts
* Attending to guests' needs and queries
* Following brand standards and procedures
* Delivering excellent customer service with a 'can do' attitude
* Processing and communicating with guests via email and external websites accurately
* Communicating clearly with other departments to ensure minimal impact on guest service
* Promoting brand loyalty and encouraging guests to sign up for the loyalty program
* Ensuring all monies are kept in a safe and secure area, following hotel cash handling procedures
Additionally, preparing and serving alcoholic and non-alcoholic beverages, managing the bar area, and providing excellent customer service.
What We Offer
We aim to create a friendly and supportive environment for our staff. You will develop personally by working with people from all over the world, creating memorable guest experiences. Opportunities for career development are available within our business.
In addition, we offer:
* A fantastic place to work!
* Learning and Development Opportunities through our Leadership Development Programmes
* Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
* Uniform provided
* 24/7 Employee Assistance Programme for you and your family, including counselling, physical wellbeing, and financial aid services
* Life Assurance
* Automatic Enrolment into a workplace pension scheme
* Wagestream – access up to 50% of your pay as it is earned and set up automatic savings to support your financial wellbeing
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