Excellent opportunity for a skilled 3rd Line Cloud Support Engineer to join a global leading MSP's Service Operations team on a high-security project. Youll work alongside 2nd and 3rd Line Engineers, supporting a high-profile user community, engaging directly with customers and stakeholders, and ensuring smooth day-to-day service operations.
On offer
* Salary - competitive - D.O.E
* Company bonus - 5%-15%
* Security clearance bonus - 10%
* Pension double matching contributions up to 10%
* Benefits pack - includes private medical, life assurance etc.
* 1st class skill up opportunities with new certification support
* Excellent career progression program
What Youll Do
* Provide 3rd Line support in a secure cloud and network environment.
* Use IT Service Management Toolset to manage incidents and requests.
* Monitor and triage events using event management tooling.
* Escalate and resolve incidents, driving service improvement.
What You'll Need
Experience with:
* NSX-T
* Cisco Firepower Management Centre
* Cisco IOS
* Cisco ISE
* Juniper Switches & JUNOS
* SolarWinds
Note: This role requires eligibility and willingness to undergo high-level security clearance.
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