Overview
Salary: 26000 per annum
Location: Cheadle
Working Hours: Mon to Fri working between 8:30am and 6:30pm (37.5 hours)
Responsibilities
* Working as onsite IT Technician at customer sites in Cheadle to resolve user issues.
* Liaising with Projects Team installing network infrastructure at customer sites
* Ensure any emails for the helpdesk are logged onto the helpdesk system in a timely manner.
* Act as the initial point of contact in the resolution of user IT issues.
* Ensure all activities relating to customer IT issues are clearly and accurately recorded in the Helpdesk systems.
* Ensure all helpdesk tickets are updated daily even if there has been no positive communication with the customer.
* Escalate IT issues and work alongside Project Engineers to resolve IT issues that fall outside the capabilities of the support / service desk.
Qualifications
* Good PC / Laptop hardware and Software knowledge
* Good fault-finding skills
* Good Knowledge of Microsoft desktop operating systems and productivity suite
* Knowledge of Server operating systems
* Knowledge of Active Directory
* Knowledge of Microsoft 365 Administration
* Basic networking knowledge
* A knowledge of the following would be an advantage :
* Office 365 Fundamentals and / or Azure fundamentals
* Hyper V
* CRMs
* Backup and recovery technologies
* AV Software
Additional Information
* What we offer:
* 25 days holiday + bank holidays with an extra day for each year of service (up to 30 days)
* An extra day off on your birthday or if youre getting married
* 500 referral bonus – bring great people, get rewarded
* Professional development – training and support to help you grow
* Eye care vouchers and discounted Medicash membership for healthcare savings
* Sim deals for you and your family / friends
* Exclusive discounts and savings at over 1200 retailers
* #LI-Onsite
Remote Work: No
Employment Type: Full-time
Experience: years
Vacancy: 1
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