Salary: £45,000 - 50,000 per year Requirements: At least 3 years experience supporting or consulting on Business Central Must have LS Retail / LS Central experience Proven background in 2nd line or advanced application support Excellent analytical and problem-solving skills Ability to manage and prioritise multiple cases effectively Confident communicator with the ability to translate technical concepts to non-technical users Experience supporting third-party applications such as Jet Reports, Continia, or Tasklet is highly desirable Responsibilities: Investigate, diagnose and resolve escalated Business Central and LS Central issues within agreed SLAs Act as the primary escalation point for 1st line support Perform data validation and reconciliation between entry tables and reports Configure Business Central (non-development) to meet customer requirements Troubleshoot complex functional and system issues, including error message analysis Provide clear, structured technical information to internal teams and development partners Identify, document and prioritise issues requiring escalation to 3rd line support Create and maintain knowledge base articles and solution documentation Support customer training and onboarding for new features and processes Assist with upgrades, testing and deployment activities Technologies: Support ERP More: We are a Microsoft partner supporting customers across retail, hospitality, and distribution. Due to our continued growth within the managed services function, we are seeking an experienced 2nd Line Business Central Support Consultant to join our expanding support operation. This role offers a modern, supportive, and forward-thinking working environment with a strong focus on employee wellbeing and career development. Benefits include enhanced annual leave, a pension scheme from day one, life assurance, mental health support, and ongoing professional development opportunities. The position is hybrid/remote, requiring 1-2 days in the office per month, with a competitive salary ranging from £45,000 to £50,000. last updated 5 week of 2026