Income Recovery Officer (£34,552 per annum, full-time, hybrid, 3 month fixed-term)
Job Role
We are looking for an Income Recovery Officer to join us on a fixed-term contract.
The successful candidate will need have excellent communication and customer service skills, as well as lots of compassion. You'll have some knowledge of welfare benefits and be able to work in partnership with external agencies such as local authorities and the DWP to get the right help for residents who are struggling to pay their rent.
Good levels of numeracy and literacy are key, as is an interest in income recovery and housing law.
Although it is always the last option, you'll need to either have experience with, or be willing to learn the court process for arrears.
The successful candidate will also need a clean driving licence and use of a car.
About Us
At West Kent we're passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents.
Our values guide us to how we do things from delivering on our promises, working with honesty, integrity, and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun.
Benefits
We offer a great package - generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package.
Location Details
The role is based at our Swanley office. We offer a flexible approach to hybrid working with full-time employees attending the office two days per week.
Application Information
We will only consider applications submitted with a full CV and completed application form.
For more information about the role, please see job description attached to this advert, or on our website.
Advert Closing Date: 9am on 26 January 2026
Interview Date: 3 February 2026
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