Overview
Sandwell Metropolitan Borough Council is inviting applications for a Customer Service Advisor within the Corporate Customer Team in the ACE Directorate. The role involves delivering a high standard of customer service to residents and working as part of a dedicated, supportive and friendly team in the contact centre, handling enquiries and providing information and advice on a wide range of Council services.
Responsibilities
* Work in the contact centre handling enquiries and providing information and advice on Council services.
* Maintain accurate records of enquiries and resolutions and update customer information records.
* Demonstrate excellent customer service and communication skills, remaining calm and professional, even with challenging customers.
* Use computer systems proficiently and support customers with problem solving as needed.
* Show initiative and be flexible to the needs of the service; work both independently and as part of a team.
Requirements
* Previous experience in a customer-facing or contact centre environment for 12 months.
* Excellent verbal communication skills and a professional demeanour.
* Strong active listening skills with the ability to empathise.
* Proficiency in using computer systems and maintaining accurate records.
* A passion for helping customers and delivering outstanding experiences.
* Ability to cope with change in a fast-paced environment and resilience to handle a diverse range of customers.
* Be flexible to the needs of the service.
Hours
Working on a rota basis between 8.00am – 8.00pm, Monday to Friday.
Interviews
Interviews will take place on Thursday 23 October and Friday 24 October.
Qualifications
* 3 GCSEs at minimum Grade C, including English Language or equivalent.
How to apply / Contacts
If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team at 0121 569 3300 or via email at hr_resourcing@sandwell.gov.uk.
For more information about working for Sandwell Council, recruitment process and offer to you, please visit the council vacancies page.
Location
Oldbury, England, United Kingdom
#WeAreSandwell
#J-18808-Ljbffr