Store Manager – Own the full operation, leading with confidence, building high‑performing teams, and setting the pace in a fast‑changing retail environment.
What you’ll do:
* Lead the delivery of the full retail plan across the store, driving commercial, operational, visual and people performance to deliver against key retail metrics.
* Set the strategy and direction for the store, ensuring every colleague knows their role and is held accountable.
* Own the change agenda, acquiring transformation initiatives with clarity, urgency and pace.
* Build a high‑performance culture by coaching managers, growing talent and creating a store environment colleagues want to be part of.
* Use data and insight to unlock opportunity, making fast, confident decisions that drive profit, improve service and boost efficiency.
* Drive digital adoption and omnichannel capability – helping teams sell across all platforms and channels.
* Be the voice of your store – representing your people, speaking candidly and owning the follow‑through on needed improvements.
* Create an exceptional customer journey through consistent standards, inspiring visual merchandising and diverse teams that go the extra mile.
Who you are:
* A proven leader of large teams in a fast‑paced retail environment, focused on delivery, standards and results.
* Confident working across all areas of store performance – commercial, visual, operations and people – and knowing how to bring them together for impact.
* A clear and direct communicator, with the courage to make tough calls and the skill to bring colleagues along.
* Resilient and passionate about delivering in a transformational environment, challenging the norm and building a business fit for the future.
* Strong on planning, performance management and resilience, balancing the big picture with detail and holding expectations.
* A proven track record of performance management, able to lead teams to deliver results at pace.
* Confident using digital tools, data and systems to make better, faster decisions and coaching others to do the same.
* Skilled in building partnerships across your team, peers and region to share insights, solve problems and deliver transformation.
What’s in it for you:
* 20% colleague discount across all M&S products and many third‑party brands for you and a member of your household.
* Competitive holiday entitlement with the potential to buy extra holiday days.
* Discretionary bonus schemes awarded based on personal objectives and performance as a business.
* A generous Defined Contribution Pension Scheme and Life Assurance.
* A dedicated welcome to teams with a tailored induction and a wide range of training programmes to develop your skills.
* Ample perks and discounts via the M&S Choices portal to maximise your financial and personal wellbeing.
* Industry‑leading parental, adoption and neonatal policies that provide support and flexibility for your family.
* Access to a fantastic range of wellbeing support for all colleagues, including 24/7 Virtual GP and PAM Assist.
* A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
Everyone’s welcome – We are ambitious about the future of retail, disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
Lead with purpose. Own the outcomes. Raise the bar. This is your store. Are you ready? Take your marks and apply today.
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