People Systems & Process Assistant
Employment Type: 12 Month Secondment
Reports into: HRIS Business Analyst
This role is essential to the smooth running of our People systems including our HRIS & ATS! You will work with a wide range of stakeholder across the People Team while driving BAU & Continuous Improvement across our People Tech suite.
Core Responsibilities
* Responsible for execution of BAU and continuous improvement (CI) activities across People processes and systems ensuring smooth operations during the HRIS project period.
* Act as the first point of contact for BAU queries, triaging and coordinating resolution with the appropriate stakeholders.
* Escalate complex issues or critical unplanned changes to the HRIS project team or IT partners ensuring timely and effective resolution.
* Support the HRIS Business Analyst in workflow coordination ensuring BAU activities are managed effectively and dependencies are surfaced.
* Identify and recommend opportunities to improve processes, tools and ways of working, capturing learnings that can inform the HRIS solution.
* Provide support for data quality checks, user access management and system housekeeping tasks.
* Assist in the creation and maintenance of user documentation guides and simple training materials for BAU activities.
* Collaborate with colleagues across the People team to ensure BAU process continuity and effective communication during the transition to the new HRIS.
* Offer ad hoc support to the HRIS project team, e.g., supporting testing cycles or providing process insights.
Who you are
* Experience in a systems / process support role within HR or People Operations.
* Good understanding of core people processes and how they connect with technology.
* Strong organisational skills able to coordinate BAU tasks and manage multiple priorities.
* Experience with continuous improvement activities and change management cycles – identifying issues, capturing requirements and suggesting solutions.
* Comfortable working with different types of systems, including running basic reports, troubleshooting and maintaining functionality.
* Skilled communicator able to triage issues and explain process / system behaviours clearly to stakeholders.
* Collaborative team player confident working with different functions and escalating effectively when needed.
* Calm and solution-focused, particularly when dealing with unplanned or urgent issues.
* Proactive learner able to pick up new systems and processes quickly.
Remote Work: No
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