Work location: West Reading or Malvern Hybrid (Mon, Tues, Thurs in office)
Who is Customers Bank?
Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.
Our Approach:
* We get you further, faster.
* Focused on you: We provide every customer with a single point of contact—a dedicated team member committed to meeting your needs today and tomorrow.
* On the leading edge: We innovate with the latest tools and technology to react quickly to market conditions and help you get ahead.
* Proven reliability: Our deep experience and strong financial foundation make us a trustworthy partner.
What you’ll do:
We are seeking a talented and experienced Fraud Analyst to join our Fraud Prevention and Investigations team. You will analyze data, identify fraud threats, and recommend improvements to our processes.
Responsibilities:
* Identify fraud threats across various channels and use applicable software to mitigate them.
* Communicate effectively, both verbally and in writing.
* Understand regulatory requirements related to fraud mitigation (e.g., Bank Secrecy Act, Regulation E).
* Ensure compliance with internal policies and procedures.
* Prioritize tasks in a fast-paced environment.
* Participate in special projects and perform other duties as assigned.
* Experience with cryptocurrency fraud investigations and SBA/PPP loan reviews is preferred.
Analytics:
* Identify opportunities to improve policies, procedures, and controls.
* Analyze data and create reports for management.
* Trend data to detect fraudulent transactions and procedural gaps.
Networking/Interpersonal Skills:
* Build and maintain relationships with internal departments for collaborative issue resolution.
Technical Writing:
* Draft comprehensive policies and procedures, including visual aids as needed.
Requirements:
* At least 1 year of experience in fraud detection/prevention, preferably in financial services.
* Self-confident, quick learner.
* Excellent communication and interpersonal skills.
Technology Skills:
* Proficiency with MS Office (Word, Excel, Outlook).
* Knowledge of banking systems.
* Ability to navigate multiple systems.
* Legally eligible to work in the US without sponsorship.
Customers Bank is an equal opportunity employer and provides reasonable accommodations upon request in accordance with the Americans with Disabilities Act and applicable laws.
Diversity Statement:
We value diversity, equity, and inclusion, and are committed to reflecting these values in our culture. We celebrate diverse experiences, perspectives, and identities, believing they drive our success. Join us and step into your future!
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