The Transport Operator is responsible for the effective day-to-day management of transport operations on a customer-based site. This role ensures that driver and driver mate resources are planned, allocated, and supported to meet customer requirements while maintaining high standards of service, safety, compliance, and operational efficiency.
The Transport Operator acts as a key point of contact between the customer, drivers, driver mates, and internal management teams, ensuring smooth communication and the successful delivery of transport services.
Key Responsibilities
Resource Planning & Allocation
* Plan and allocate drivers and driver mates to daily transport activities.
* Monitor staffing levels and proactively manage resource shortages, absences, holidays, and unexpected changes.
* Ensure all routes and workloads are adequately resourced to meet customer requirements.
* Coordinate agency labour when required and ensure appropriate induction processes are followed.
Customer Support & Relationship Management
1. Act as the primary operational contact for the customer on-site.
2. Respond promptly to customer requests, queries, and operational issues.<...