Guest host
This is a special opportunity to work with a friendly and passionate team in an incredible setting where sustainability and luxury are equally important.
It is a busy, active and hands-on hospitality position, working front of house with overnight guests in a range of unique accommodation throughout the year, as well as seasonal involvement in weddings and event accommodation where required.
Part time role but full time hours available in the summer months to the right candidate.
Due to the nature of the role weekend and evening work will be required on a regular basis. This will always be discussed and agreed in advance. Accommodation is available, if required, for late finishes.
Tasks to include:
* On-site guest liaison - ensuring all elements of a guests experience with us are well looked after. Being on hand before, during and after their stay for any guests needs
* Checking guests in and out and collecting feedback from their experiences as well as building relationships with repeat guests
* Basic kitchen tasks to provide breakfast all year round and evening hampers in the winter months
* Working amongst a small team within processes to ensure administrative tasks are up to date
* Answering guest's queries prior to their stay via email, phone and messaging services
* Availability enquiries for our accommodation
* Taking bookings and answering general phone queries via accommodation booking software
* Upselling experiences, food and drinks
* Assist Event and Wedding Team with event delivery on occasion
Who we are looking for:
As our guests first point of contact, the right attitude and approach is more important than specific experience, in particular we are looking for someone who:
* Is flexible, enthusiastic and proactive
* A people person, someone who thrives off meeting people and is able to interact with a range of guests
* Has a positive, can-do attitude, is active and hands on
* Enjoys working in a busy and varied role, a strong multitasker
* Enjoys working as part of a team – a good sense of humour is essential!
* Has the ability to build and maintain strong relationships with suppliers, guests and clients
* Has strong administrative skills and is comfortable working with various computer software (training will be given for specific softwares)
* Excellent communication skills-both written and verbal
* Has an interest in weddings, events and hospitality
* Has a love of the outdoors and nature and is prepared for working in the elements
Preferred Experience:
* 1 year, minimum, experience in hospitality or customer service
* Confident with computer-based systems
* Experience in a customer-facing role
* Basic kitchen skills – Food Hygiene level 2 preferred but training will be offered
Position Details:
* Part Time Position but full time opportunity for the right candidate
* Hands-on, rewarding role
* Shifts will be a mixture of mid-week and weekends. Shift times range from 8am-7pm in the Winter and 7am-10pm in the Summer
Benefits;
* Bright exchange-an Employee Assistance Programme
* Access to company credit card for performance of duties where necessary
* Free parking on Company premises
* Free uniform provided
* Discounts for personal purchases such as wellness treatments and tours
* A complimentary stay after successful completion of a year
* Company mobile phone for performance of duties
* Tools/equipment required for the performance of duties
* Reimbursement of work expenses
* Overnight accommodation for late finishes
About Elmley Enterprises:
Elmley Nature Reserve is an award winning hospitality venue based on Isle of Sheppey North Kent. Based on National Nature Reserve of international wildlife significance, Elmley offers luxurious stays in nature and bespoke events and weddings. Elmley is, at its heart, a family run farm with a long-term vision to restore nature and a commitment to the sustainability of the landscape and land. We pride ourselves on our small, hard working and dedicated friendly team where our values of sustainability, conservation and education are reflected in all elements of our operations. In 2019 Elmley was awarded Best Sheppey Business at the Swale Business Awards. In 2017 Elmley was awarded Best Small Accommodation Provider at the Visit Kent Awards. In 2025 Elmley have been nominated in 4 categories of the Kent Wedding Awards. There are regular features in National press, to read more about us check our website; https://www.elmleynaturereserve.co.uk/