Job Summary: • Servicing of planned maintenance, Reactive & Remedial Calls across the customer base in line with the current British Standards and current legislation. • Effectively communicate with the customer the details of their Service / Fault / Remedial visit advising of the outcome and any additional works required. • To promote the company values at all times. • To act as an ambassador for the company at all times, demonstrating and upholding a professional manner at all times. Core Responsibilities: • To work with and report to your line manager to agree business objectives and to review key performance indicators. • Complete all works issued at the most cost effective, efficient and timely manner in line with company policies. • To self-manage your on-going van stock to ensure first time fix is maximized on approved job selection. • To attend any training sessions that are identified by the company and advise of any training needs you feel are required to carry out your job duties. • Complete company documentation thoroughly and in line with company expectations. • To undertake reasonable overtime from time to time and as required by the business to ensure that a customer’s premises remains fully operational and complaint. • Identify all non-conformances and recommendations as part of the Service visit and report back recommendations to the Service Desk, so the relevant quotations can be raised. • Respond to emergency calls within the timescale specified wherever possible. HR098 CCSS Service Engineer Job Description 15.05.2024 • Have occasional supervisory responsibility for junior or trainee engineers should they accompany you onto site. • Provide support for other engineers from time to time. Overtime Rates • Monday – Friday: 17:00 - 00.00 Paid at Time & Half • Monday – Friday: 00.00 – 08.30 Paid at Double Time • Saturday – Time/Half to mid-day, double time thereafter • Sunday – Double time • Bank Holidays on call – Double time and a day back in lieu • Travel time during overtime is paid at single rate Benefits • Company Healthcare cash back scheme (optional) • On-going commitment to training and development • Training facilities • Friendly & Team orientated culture • Monthly engineer breakfast meetings • Planned overtime available • Continued growth arising to opportunities Holiday 22 Days holiday pro rata – January to December plus statutory bank holidays Every year an extra day is added for the first 5 years of employment. Once 10 years’ service is reached an addition 3 days is added. Total number of days excluding bank holidays will therefore be 30.