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Job Title: Central Sales Office – Team Leader
Location: Tamworth
Reports to: Sales Director
Hours: Monday–Friday, 37.5 hours/week
Job Purpose:
Lead the Central Sales Office team to ensure efficient processing of new build orders, administration, and customer communications. Responsible for team performance, workflow management, and meeting KPIs.
Key Responsibilities:
* Oversee all new build site processing and administration for assigned accounts
* Manage team workflow and ensure task completion within deadlines
* Maintain strong communication with customers, branches, and internal departments
* Handle customer queries, quotations, and order processing
* Monitor and report on KPIs, errors, and service performance
* Ensure team coverage and support continuous improvement initiatives
* Liaise with branches to ensure stock availability and timely deliveries
* Manage shared inboxes and house builder bundles
Performance Metrics:
* Delivery performance and customer satisfaction
* Error rates and credit requests due to processing issues
* Attendance and team efficiency
Skills & Attributes:
* Strong communication and Excel skills
* Organised, detail-oriented, and proactive
* Calm under pressure with a positive, driven attitude
* Experience in team leadership and workflow management
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