Futures recruitment are looking to appoint a service desk engineer for our client based on the outskirts of Hull. Due to a period of continued growth the successful service desk engineer will be responsible for 2nd line IT Support and provide technical support on both hardware and software issues. You will play a vital role in diagnosing, troubleshooting, and resolving IT incidents while working closely with internal stakeholders.
Key Responsibilities
• Provide 2nd line support for hardware and software issues across the business.
• Troubleshoot and resolve PCs, servers, printers, scanners, mobile devices, and network problems.
• Maintain and support manufacturing-specific IT systems and applications.
• Support Windows environments
• Perform root cause analysis to prevent recurring technical issues.
• Manage and update IT documentation, asset tracking, and user guides.
• Collaborate with 1st and 3rd line support teams to escalate complex issues.
• Support IT infrastructure, including switches, routers, and Wi-Fi networks.
• Ensure all IT activities comply with security and compliance policies.
• Assist in IT projects, upgrades, and rollouts.
Experience
• Proven experience in a 2nd line IT support role.
• Knowledge of hardware diagnostics and troubleshooting (PCs, laptops, printers, barcode scanners).
• Familiarity with manufacturing or industrial IT systems is highly desirable.
• Ability to work independently and prioritise tasks in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills, with the ability to explain technical concepts to non-technical users.
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