Solutions Architect Customer Success Technical Consulting Implementation Enterprise AI
As a Solutions Architect, you will be the primary technical advisor and trusted partner for customers, ensuring they successfully implement, adopt, and optimize our platform. This role blends technical consulting, implementation, and ongoing account management, focused on delivering measurable outcomes. You will work closely with customer engineering teams, IT leaders, and business stakeholders to ensure smooth deployments, troubleshoot challenges, and proactively drive long-term success. Your ability to combine deep technical acumen with strong customer engagement skills will be key to fostering lasting partnerships and unlocking expansion opportunities. This is a hybrid role: includes travel to customer sites across the US as needed to support onboarding, implementation, and strategic account planning.
Responsibilities:
* Lead technical onboarding and deployment for customers, ensuring a smooth go-live experience
* Guide customers through configuration, integrations, and best practices for optimizing our platform
* Act as a technical project manager, aligning internal teams and customer stakeholders
* Serve as the primary technical point of contact for assigned accounts
* Proactively monitor product adoption and drive best practices to maximize value realization
* Identify and mitigate technical risks and adoption blockers
* Conduct technical health checks, optimization reviews, and advisory sessions
* Troubleshoot complex issues, collaborating with Technical Services, Product, and Engineering
* Advise on workflow optimization, automation, and performance improvements
* Provide product feedback to influence roadmap and features
* Partner with AEs to identify expansion opportunities
* Support renewal discussions by demonstrating business impact and success metrics
* Build strong relationships with customer IT teams, architects, and executive stakeholders
Qualifications:
* 5+ years in a Technical Account Manager, Implementation Consultant, Solutions Engineer, or Customer Success Engineer role at a software company
* Strong experience with customers and complex technical products
* Deep understanding of system integrations, APIs, security, and IT infrastructure
* Project management experience – guiding multiple stakeholders through complex implementations
* Excellent problem-solving skills and ability to troubleshoot technical challenges
* Effective communication of technical concepts to both technical and non-technical audiences
* Demonstrated ability to design end-to-end solutions by mapping customer needs to software capabilities
Nice to have:
* Familiarity with Kubernetes, Docker, and container infrastructure
* Experience with AI, automation, workflow, or enterprise SaaS
* Python scripting or coding experience is a plus
* Understanding of cloud platforms and modern deployment architectures
* Background in regulated industries (finance, healthcare, government)
* Experience with Intelligent Document Processing (IDP) or Document Processing Automation
How to Apply
Interested in this position? Please submit your resume and cover letter through the application portal.
The Rolling Ball Stratford-upon-Avon, United Kingdom
LogicMonitor 500 W 2nd St Suite 1750, Austin, TX 78701, USA
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