We're the UK’s leading business telephony and cloud communications provider.
Delivering IT services, contact centre technology, unified comms, fixed-line voice, connectivity, and managed cloud solutions.
Join our Team as a Business Analyst!
Location: Field Based
Salary: Competitive
Contract: 12 Months
Hours: Monday - Friday 8.30-5.30
About the role:
Ready to shape the future of a newly acquired business? We’re looking for a dynamic Business Analyst on a 12-month fixed-term contract to lead the charge in mapping current operations and designing the “To-Be” state across people, process, and systems. This is a high-impact role at the heart of our integration programme, bridging gaps, aligning teams, and driving transformation. If you thrive in complexity and love turning ambiguity into clarity, this one’s for you.
What makes you a great fit:
* Proven experience as a Business Analyst in complex integration programmes
* Strong project management skills with cross-functional leadership capability
* Expertise in process mapping, requirements gathering, and stakeholder engagement
* Solid understanding of systems integration, data flows, and enterprise architecture
* Experience working across people, process, and technology domains
* Background in the telecommunications industry highly preferred
* Excellent communication, facilitation, and documentation skills
* Consistently delivers to high standards and meets project deadlines
* Takes initiative and solves problems proactively
* Communicates openly and consistently
* Builds strong relationships and enjoys working with people
* Calm under pressure, tactful, and approachable
* Confident in gathering and analysing data
* Works well as part of a collaborative team
Key responsibilities:
* Conduct detailed analysis of current-state business processes across departments
* Identify gaps and opportunities for optimisation
* Document workflows, dependencies, and stakeholder touchpoints
* Collaborate with cross-functional teams to define future-state (“To-Be”) processes
* Support creation of integration roadmaps and transition plans
* Align business requirements with technical capabilities and constraints
* Facilitate workshops and interviews with business and technical stakeholders
* Translate business needs into clear, actionable requirements
* Ensure alignment across teams during integration phases
* Track progress, risks, and dependencies across integration workstreams
* Support delivery planning, milestone tracking, and reporting
* Drive accountability and ensure timely execution of deliverables
Perks for our People:
* Holidays: 25 days + bank holidays and buy/sell options
* Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
* EV Scheme: Lease a brand-new electric car
* Lifestyle: 9% combined pension contribution and 4x salary life assurance
* Rewards: Quarterly and annual employee awards, discounts on tech
* Socials: All-expenses-paid company events
* Development: In-House Training Academy
* Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, cycle to work scheme, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support
Who we are:
Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.
Our values:
We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration.
ED&I:
We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.