Job Title: Account Manager – Umbrella Payroll Services Location: Lancaster – 2 days a week (WFH for the other 3) Salary: £32,000 per annum (Plus uncapped bonus) Seeking a proactive and client-focused Account Manager to join a growing umbrella payroll business. You will be responsible for managing and developing relationships with recruitment agencies, contractors, and key partners, ensuring a high level of service delivery while identifying opportunities for growth. This role is ideal for someone with experience in umbrella payroll, contractor services, or recruitment who thrives in a fast-paced, service-driven environment. Key Responsibilities: * Client Relationship Management * Build and maintain strong relationships with recruitment agencies and end clients * Act as the primary point of contact for assigned accounts * Deliver exceptional customer service to contractors and agency partners * Handle client queries, issues, and escalations in a timely and professional manner Account Development: * Identify opportunities to grow existing accounts (e.g. increasing contractor volumes) * Support onboarding of new agency partners and contractor clients * Cross-sell and promote additional services where relevant * Monitor account performance and provide regular updates to management Operational Support: * Work closely with payroll, compliance, and onboarding teams to ensu...