Are you ready
to take your career to the next level in the luxurious world of hospitality?
Firmdale Hotels invites you to join our prestigious team at The Ham Yard Hotel
as an Operations Duty Manager - Nights. As part of a globally recognised
company renowned for its unique design and exceptional service, you will be an
integral part of delivering unparalleled guest experiences.
Firmdale
Hotels is a collection of award-winning, stylish boutique hotels located in the
heart of London and New York. Known for our attention to detail, unique
interiors designed by Kit Kemp, and exceptional service, we pride ourselves on
creating memorable stays for our guests. Our commitment to excellence extends
beyond our guests to our dedicated team members, offering a supportive and
dynamic work environment.
As the
Operations Duty Manager - Nights, you will play a pivotal role in overseeing
the overnight operations of The Ham Yard Hotel. Working closely with all
department managers, you will ensure the smooth running of all aspects of the
hotel during the night, maintaining our high standards of service and security.
Responsibilities:
* Serve as
the key point of contact between the General Manager, guests, and the
operational team, ensuring clear and effective communication.
* Continuously
monitor and uphold our exceptional service standards, making real-time
adjustments as necessary.
* Ensure
the safety and security of the hotel, conducting regular checks and responding
swiftly to any incidents.
* Conduct
thorough health and safety checks to maintain a safe environment for guests and
staff.
* Deliver
and maintain exceptional levels of customer service, addressing guest needs
promptly and professionally.
* Attend to
and manage any incidents or accidents involving guests or team members,
ensuring proper procedures are followed.
* Provide
operational support across all departments as needed, from Events and Food
& Beverage to Front Office, Housekeeping, and the Kitchen.
* Run the
night audit and produce nightly reports for senior management review.
What you Need:
* Previous
experience as an Operations Duty Manager - Nights or Head of Department within
a 5-star hotel is essential.
* Excellent
communication skills to effectively interact with guests and team members.
* A
meticulous eye for detail and a drive to maintain exceptional standards.
* Strong
leadership and motivational skills to inspire and manage your team.
* The
ability to work under pressure and handle diverse scenarios with confidence.
* Familiarity
with Micros and Opera systems is desirable.
What
We Offer:
* Competitive salary from £50,500.00 to £55,500.00 inclusive of service charge.
* Access to Wagestream our
financial wellbeing app. Stream your accrued earnings before pay day,
benefit from everyday savings and real time financial coaching.
* Health cash
plan (including contributions towards dental, optical, alternative
and complementary therapies)
* Discounted cinema tickets,
gym membership, travel, retailers and restaurants
* Complimentary meals on shift
* Referral bonus scheme for
recommending top talent
* Flexible scheduling without
split shifts
* Dry cleaning service for
work attire and discounted personal dry cleaning
* Enhanced holiday allowance
based on length of service
* Season ticket loan for
convenient commuting
* Ongoing training,
professional development, and fully funded English lessons
* Regular social events, team
activities, and fitness sessions
* Benefits like cycle to work
scheme and annual long service awards
* One allocated paid day per
year for volunteering work
* Exclusive discounts at
Design Hotels, staff sales, spa discounts, and product perks
* And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning
group of 11 luxury hotels and 10 bars and restaurants in London and New York.
World renowned for their unique interiors and exceptional service, the hotels
are trailblazers in hospitality and design.
We are delighted to have been recognised by the
hospitality and travel industries for the great work our teams have
achieved. To name a few of our recent awards and accolades:
* Proud winners of
The Times Best Places to Work for both 2024 and 2025
* The Kings Award for Enterprise 2024 for
outstanding contribution to International Trade
* Manager of the Year – Helle Jensen –
Cateys 2024
* Food & Beverage Manager of the
Year - Pedro Paulo - Hotel Cateys 2024
* Hotel Chef of the Year Finalist - Jamie
Atkinson - Hotel Cateys 2024
* Haymarket Hotel & The Soho Hotel –
One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
* Covent Garden Hotel – One AA Rosette for
Culinary Excellence 2025
* Dorset Square Hotel – AA Breakfast Award
2025
* Ham Yard Hotel, Covent Garden Hotel and
Haymarket Hotel – Two Michelin Keys 2024
* Charlotte Street Hotel, The Soho Hotel,
Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
* Ham Yard Hotel - two AA Rosettes for
Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA
Breakfast Award
* Dorset Square Hotel – One AA Rosette for
Culinary Excellence, The Potting Shed, 2024
* Warren Street Hotel - Travel &
Leisure ‘IT List’ best hotels in the world
* Whitby Hotel, Crosby Street and Warren
Street - Michelin keys
* Number Sixteen - Best Boutique Hotels in
London, The Times, 2024.
You can see a full list of our awards and accolades
here: https://www.firmdalehotels.com/b/awards-accolades/
If you're ready
to embark on a rewarding journey with Firmdale Hotels and contribute to our
legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel!
Firmdale Hotels
welcomes applicants from all backgrounds and is committed to an inclusive
workplace. Please let us know if you need adjustments during the recruitment
process.
In line with the Asylum and
Immigration Act 1996, we do require all applicants to have the eligibility to
live and work in the United Kingdom. Documentation will be required at
interview stage.