AGCCE has an opening for a Temporary Customer Service Coordinator (12-month contract) focused on delivering exceptional customer support. This position involves collaborating with Account Managers and internal departments (Supply Chain, CSR, QA) to meet customer needs, while also providing key administrative support to the product and marketing managers.
Primary Responsibilities:
* Customer Advocacy: Act as the primary point of contact for customers and Account Managers, proactively managing communications to ensure all needs from deliveries to documentation are met to optimise customer satisfaction.
* Internal Collaboration: Champion customer requirements within the company, collaborating cross-functionally with internal departments to solve complex requests and ensure the customer is always prioritised.
* Sales & Forecast Management: Maintain and update the internal sales forecast by gathering demand information from customers and support the sales team by tracking orders against forecasts to help meet company sales budgets.
* Financial Administration: Manage the invoicing process for orders requiring manual intervention and ensure timely payment by following up on outstanding invoices and escalating issues as needed.
* Issue Resolution: Log and manage all customer feedback and dissatisfaction using our CRM system (D365), ensuring timely resolutions, and coordinating returns or credit notes to maintain a positive customer relationship.
* Data & Process Management: Maintain accurate customer account and pricing data within our systems. You will also support the continuous improvement of service procedures, particularly for non-standard sales, and provide first-line support to the team.
Personal Qualities:
* Excellent communication skills both written and verbal.
* Excellent IT skills, particularly in Microsoft Office (Excel/Word).
* Able to follow strict processes/procedures.
* Able to work in a fast paced, dynamic environment
* Excellent accuracy and attention to detail.
* Able to prioritise.
* Must be self-motivated; capable of working independently and using own initiative.
* Build relationships with and influence stakeholders as well as part of a team.
* Able to work under pressure whilst meeting key deadlines.
* Minimum of 1 fluent European language, alongside English would be desirable.
Qualifications and Experience:
* NVQ level 3 in Customer Service/Business Administration & International Trade or equivalent.
* Proven customer service experience is essential, ideally in an international, multi-lingual, multi-site environment.
All applicants must be able to provide evidence of their right to work in the UK.