Customer Operations Adviser Surrey KT10 Monday - Friday 09:00 - 17:00 Temporary 12 weeks: starts date: 18/5/2026 Pay rate: £16.56 per hour Company Overview: The local government authority committed to delivering high-quality public services and improving the quality of life for residents, businesses, and visitors across the borough. Serving a diverse and dynamic community, the council plays a central role in shaping the area's social, economic, and environmental wellbeing. Role Overview: The Customer Operations Adviser is responsible for delivering high-quality customer service while supporting day-to-day operational activities. This role ensures customer queries are handled efficiently, service standards are maintained, and internal processes run smoothly. Key Responsibilities: Respond to customer enquiries via phone, email, and digital channels in a timely and professional manner Resolve customer issues and complaints, ensuring a positive outcome Process customer requests, orders, or account updates accurately Support operational processes to ensure service delivery targets are met Monitor and maintain records, systems, and databases Work closely with internal teams to improve customer experience and efficiency Identify opportunities to improve processes and customer satisfaction Ensure compliance with company policies, procedures, and regulatory requirements Job Requirements: Basic DBS 5 GCSEs - Grade C or above 5 Years References/Work History If you feel you are suitable for this role, please click 'Apply' and expect a call from us This role is being advertised by Kenect Recruitment who are acting as an employment business regarding this vacancy.