Freight Operations Account Manager
Feltham
£30,000 - £35,000 Base
Our client is a market leader in UK & EU gateway logistics solutions, located in Feltham. They have a rich history, trading since 1999. They offer specialist bespoke solutions for the international freight forwarding industry, e-commerce business, global courier & postal systems.
This role sits within an Operational department working as part of a varied and diverse operation logistics team.
Responsibilities and Duties
Working as a key part of the team, you will be responsible for a wide range of activities. Activities may include:
Client Account Management
* Act as the main contact for assigned accounts, building strong, long-term relationships.
* Ensure timely delivery of solutions and communicate progress to stakeholders.
* Drive growth within existing accounts and resolve escalations to prevent issues.
Billing & Commercial Operations
* Prepare accurate invoices, maintain billing records, and support month-end reporting.
* Work with internal teams to resolve discrepancies and customer inquiries.
Trade & Logistics Coordination
* Coordinate with freight forwarders and third parties for quotes and timely shipments.
* Negotiate contracts and ensure compliance with import/export regulations.
Market & Brand Development
* Partner with marketing to maintain brand visibility and monitor market trends.
* Represent CCL at global conferences and exhibitions.
Team Support
* Provide cover for colleagues during busy periods.
Qualifications and Skills
Essential
* A highly motivated professional with a passion for delivering results.
* Minimum 3+ years’ experience in freight forwarding or international logistics.
* Proven track record in account management or a similar client-facing role.
* Solid understanding of international trade regulations and customs clearance processes (UK and global).
* Demonstrated ability to deliver client-focused solutions and anticipate customer needs.
* Excellent communication and presentation skills, with the ability to influence stakeholders at all levels.
* Strong organisational skills and the ability to manage multiple projects simultaneously with attention to detail.
* Flexibility to travel to designated markets as required.
Desirable
* Previous involvement in export projects and familiarity with export operations.
* Leadership experience managing projects or small teams.
* Excellent communication, negotiation, and problem-solving skills.
* Proficiency in MS Office and relevant software tools.
* Strong listening, negotiation, and presentation abilities.
* Additional language skills (e.g., Spanish, Portuguese, Mandarin) are a plus for supporting Asia and Latin American markets.