Job Description
Job Title – Patient Advisor
Location – Johnstone
Hours – Full Time - 40 hours (Must be flexible to work weekends)
Salary – Competitive, bonus & benefits, full training will be given
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
It’s our Patient Advisor's role to make our patients feel like a superstar from the moment they enter our clinics.
Our Patient Advisor's are the face of Optical Express as they are often the first person the customer interacts with. Every day will bring something new, but your day to day role will involve:
* Maintaining an up-to-date knowledge on all products
* Accurately maintaining customer records
* Creating sales opportunities and delivering on challenging, but attainable, targets
* Advising customers on the best suitable frames and lenses depending on their lifestyle and medical requirements.
* Informing customers about the proper use and handling of contact lenses.
Are you our ideal candidate? The answer is yes if you:
* Have heaps of passion for providing world-class customer service
* Possess strong organisational skills
* Can communicate clearly and articulately with a diverse range of people
* Like to look presentable and well maintained
* Are motivated and driven to succeed
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
* State of the art, modern working environments
* 33 days annual leave*
* Free Laser Eye Surgery and Intraocular Lens Surgery
* Free eye tests
* Discounted prescription eye wear and sunglasses
* Generous Optical Express friends and family discount scheme
* Ongoing training and development opportunities
* Pension scheme
* Access to a range of exclusive offers, discounts and rewards
* Employee Assistance Programme and Wellbeing Solutions/Support
* ion
If you believe you have the right skills and attributes for this role, we’d love to hear from you.