Khne Nagel (AG & Co.) KG Your role is to aid and assist clients in all phases of consignment preparation, handle and monitor client activities ensuring compliance with all agreed company policies, handle and monitor live network activities ensuring adherence to agreed rate structures and pricing policies and work collaboratively with all other departments to ensure maximum client satisfaction. How you create impact Processing of consignment orders from clients via email, telephone and via Quicks online booking portal Quickonline, (which includes routing, classifying of service type, establishing a deadline and printing the job order. Managing the green light approval process for consignments destined to non EU destinations. To assist in providing clients with continuous status notifications and performing the necessary follow-ups (which includes relaying details pertaining to flight and customs delays, proof of deliveries, additional charges, resolutions, etc). Monitoring and actioning of client emails via the shared mailboxs. Calculating and arranging the positioning of suitable temperature controlled packaging & logger supplies. Tracking and tracing consignments and providing the client with status updates throughout transit. Process clients daily reports and manifests. Monitoring and actioning of special alarms (SPAs) via Quick Track. Working in conjunction with the pricing team to provide clients with requested quotations in a timely manner. Providing assistance to & working alongside Customer Relationship & Key Account Managers to ensure client satisfaction and prompt actioning of client bookings & enquiries. What we would like you to bring Experience in Customer Service Comprehensive understanding of Courier / Freight Operations including Import / Export / Warehouse & Transport. Knowledge of country specific rules and regulations relating to the Importation and Exportation of pharmaceutical products would be a plus. Excellent understanding of World Geography and awareness of different time zones. Understanding of transit milestones (COB/POD etc) Comprehensive understanding of the various temperature controlled packaging solutions available on the open market to forwarders. Excellent time management and problem solving skills. Good computer skills, Word / Excel / PowerPoint essential What's in it for you If you would like to become a valued member of our team, we will make sure that youre rewarded for your commitment and expertise. You can join the contributory KuehneNagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As well as our competitive pay rates and superb training opportunities, we also offer a great working environment. You will be respected and valued if you work for us and have genuine opportunities to progress and develop. 26 days holidays plus bank holidays 2 volunteering days per year 3 x Life Assurance Option if you join the KN Route2 pension scheme A tailored personal development and training programme. Trusted and empowered to deliver and be your best. We are happy to talk about flexible working. Please ask about alternative patterns of work at interview. Enhanced Maternity/Paternity Leave Childcare Vouchers Cycle to work scheme Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation