About the job
As a Train Manager, you will liaise with colleagues to deliver a world-class customer experience throughout the journey and will ensure the safety of everyone using GWR services. You will be able to adapt to new people, new places and new situations. We are proud in GWR to share a common set of values – these help us deliver for our customers, drive business growth and serve our communities across the West. Working on board our trains, you will clearly demonstrate these behaviours and attitudes.
Your main responsibilities
* To be an ambassador for Great Western Railway by delivering the best customer experience and a safe journey.
* To be visible to our customers, providing information and help in a friendly and reassuring way.
* To manage the safety and operational activities of the train;
* To check and sell tickets, providing information and assistance as required;
* To ensure a safe, clean and pleasant environment.
You\'ll need to be
* Passionate and proactive about delivering outstanding customer service;
* Determined to always perform well;
* Flexible, with the ability to work a variety of shifts including weekends and bank holidays;
* Comfortable working in a strictly regulated environment;
* Proud to portray a professional image
* A Conductor based at Reading/Redhill
As a minimum, you will need to have
* An understanding of customers\' needs;
* Excellent communication skills;
* The ability to build relationships and work as part of a team;
* Experience of front-line customer service;
* Supervisory experience.
About the location
This position is based at Reading station. The station has a range of retail outlets and it is about a five minute walk the shopping centre.
Working Pattern
This role will require you to work a variety of shifts which will include early starts and late finishes as well as weekends and bank holidays. Your starting and finishing times may be at times when public transport is not available so you must be able to get to and from the station without relying on this.
Additional Information
You must be a Reading Conductor to apply for this position.
Please submit your application online via the internal FirstGroup careers website: This information will be available on the internal site.
In case of technical difficulties when submitting your application, please contact the Recruitment Team at gwrrecruitment@gwr.com
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
https://exceptionalindividuals.com/neurodiversity/
https://www.healthassured.org/blog/neurodiversity/
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