Description
JOB TITLE: Manager, Control Design & Optimisation – Consumer Lending Chief Controls Office
SALARY: From £65,385
LOCATION(S): Chester, Leeds or Manchester
HOURS: Full time
WORKING PATTERN: Hybrid, 40% (or two days) in an office site
About the role
This is an opportunity to join the Consumer Lending (CL) Chief Controls Office team within the CL Chief Operating Office, delivering a broad range of activities that focus on how CL as a business runs its non-financial control environment.
We’re on an exciting journey and there couldn’t be a better time to join us with Resetting Risk being a key focus for 2025. We’re putting in place a fresh operating model for non-financial risk management across Lloyds Banking Group, empowering our people to take end-to-end accountability for leading the risks they face. This means we’re changing how we do risk and control management, creating a team of control and data specialists to provide support to our risk and control owners to deliver great customer outcomes.
We’re building a team where our colleagues are valued and supported to become experts in what they do and grow their careers. We want colleagues to feel connected to our Group strategy and how their role fits into it, supporting Consumer Lending to deliver its objectives for non-financial risk, safely. Delivering Resetting Risk will also align risks with customer products and the processes that deliver them, offering an end-to-end 'Product Lifecycle' view of risks to Business Leaders and Product Owners. This enables them to make informed, risk-based decisions that ensure the best outcomes for customers.
This Manager role is within our Control Design & Optimisation team which is a core part of the CL Chief Controls Office. The CL Chief Controls Office team is focussed on simplifying, optimising, and automating controls, leveraging new technology, supporting CL to achieve its goals, and unlocking potential to go faster for our customers. We provide data led control effectiveness insights to continually improve the CL control environment. There are always new issues and opportunities to resolve and leverage, so starting every day with a desire to grow, focus and change is critical to success in the role.
What you’ll need
We're seeking a highly skilled and motivated individual to join our team, focusing on enhancing controls across and driving process excellence across Consumer Lending. This role will be pivotal in supporting the Group’s resetting risk strategy and delivering change through data-driven insights and automation.
Key Responsibilities:
1. Lead and support control optimisation initiatives across end-to-end processes, utilising AI/ Co-Pilot.
2. Conduct process mapping to identify improvement opportunities and control gaps.
3. Use tools like PowerBI to generate actionable insights from control data sets.
4. Collaborate with stakeholders to understand and support Group-wide change delivery.
5. Align control activities with the Group’s resetting risk strategy.
6. Design and implement process automation solutions to improve efficiency and reduce manual effort.
7. Apply control design and optimisation tooling to strengthen the control lifecycle.
8. Work with platforms such as ARIS, Jira, and other control lifecycle tools to lead and track control activities.
9. Communicate findings and recommendations effectively through storytelling and visualisation.
10. Build strong relationships with stakeholders across the organisation to drive engagement and adoption.
Required Skills & Experience:
11. Validated experience in control optimisation and process improvement.
12. Strong understanding of data analytics and visualisation tools (e.g. PowerBI) and AI tooling.
13. Familiarity with Group change delivery frameworks and governance.
14. Knowledge of risk strategy and its application in operational environments.
15. Hands-on experience with process automation technologies.
16. Proficiency in ARIS, Jira, and other control lifecycle platforms.
17. Excellent communication, stakeholder management, and storytelling skills.
About us
If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities, and grow with purpose.
About working for us
Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals for diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package which includes
18. A generous pension contribution of up to 15%
19. An annual bonus award, subject to Group performance
20. Share schemes including free shares
21. Benefits you can adapt to your lifestyle, such as discounted shopping
22. 30 day’s holidays, with bank holidays on top
23. A range of well-being initiatives, and generous parental leave policies
Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.