Location - Birmingham - Covering Midlands & South West region
Hours of Work - 40 hours per week, with some weekend working required.
sk:n Clinics and The Harley Medical Group are two of the UK’s leading providers of advanced skincare, dermatology, and cosmetic treatments. Together, we deliver clinically proven treatments, exceptional safety standards, and outstanding patient care across our nationwide clinic network.
Our teams work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
We are seeking to recruit a Sales Support Manager to join our team, this is initially as maternity cover, with a possibility of being full time. The role will be based in Birmingham, and will require some travel within the division, which includes the midlands, Wales and South West of England. Candidates will have a background in healthcare, cosmetics or in high‑end retail, with a minimum of 5 years management experience, with a strong focus and experience of driving performance improvement with your teams. As your main role will be to effectively manage the performance of our clinic teams, candidates will ideally have previous clinic management experience.
Duties will include:
* Conducting clinic visits where you will be expected to observe the day to day running of the clinic from a front of house and surgical service delivery perspective to include the manager’s brief, set up of the day, patient service, flow of the clinic, observation on consultations with feedback.
* Ensure the clinic and treatment centre team’s provision of safe, effective, caring and responsive patient care in a high‑quality clinical environment is consistent. This must be delivered in a way which maximises the financial and operational performance of the business.
* Oversee and undertake any new Manager inductions and introductions to our brands, including Optical Express, sk:n and The Harley Medical group.
* Full involvement in the recruitment of staff, supporting Hospital/Clinic Managers as required.
* The Sales Support Manager should ensure at all times the Clinics are presentable and maintain a high standard of tidiness and cleanliness and promotes the professional image of Optical Express at all times.
* The Sales Support Manager should ensure that all Clinics/Practices within their division have adequate support for the day to day running of the Clinic/Practice.
* The Sales Support Manager will be required to conduct select HR investigations, disciplinary hearings and any adhoc HR meetings ie, probation reviews, flexible working applications, wellbeing meetings.
* Be the first point of contact for the Hospital/Clinic to contact if they wish to have a discount or finance authorised.
* Assist the other Sales Support Managers and Sales Directors during periods of absence or annual leave.
* The Sales Support Manager is responsible for maximising conversion opportunities with the patients to our premier treatments in both refractive and optical products and ensuring the Clinic/Practice team influences and advises patients on the most suitable and appropriate solution for their needs.
What’s in it for you?
* Free or discounted optical products and procedures
* Modern working environment with superb technological support
* 33 days annual leave*
sk:n is an equal opportunities employer.
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