Job Description With continued success and business growth Wincanton have the opportunity for a Store to home Clerk to join our team at Branston. Salary £25,06140 Shift 5 over 7 days shift work between 7am to 9pm. How will you contribute? Working as part of a team the post-holder will need to work alongside colleagues sharing their experience and knowledge to provide customers with a high level of service delivery. Ensure that all incoming calls are answered in line with the SLA criteria and are dealt with appropriately and promptly. Manage customer incident calls/emails through to completion. Chase information from 3rd party network. Ensure the accurate maintenance of specific spreadsheets as and when determined necessary are completed. Ensure all paperwork has been received and delivered as per the expected KPI/SLA. Demonstrate empathy with the customers as and when required. Ensure all procedures are adhered to and report all incidents of non-compliance. What will you bring? Previous Customer Service experience or NVQ level 3 in Customer Service. Motivated and able to communicate clearly, both verbally and in written formats. Ability to work in a busy environment. Team player. Well organised, taking ownership of tasks and being able to work to detail. Educated to GCSE level or equivalent. Sound IT skills, knowledge of Microsoft Office applications Our Culture & Benefits In addition to generous remuneration, we really value our people and offer a friendly, safety-first working environment, along with other benefits including company pension scheme, generous holidays, cycle to work scheme, employee benefits include, online discount platform, onsite parking and much more. Our people are at the core of our business and what makes Wincanton great. That’s why we also provide significant opportunities for career development and progression, as well as training enrichment and multi-skilling, in a dynamic working environment. Be a part of our values; We’re Thoughtful, We’re Aiming High and We’re Prepared. Our Commitment We are committed to providing equality of opportunity for all employees. We strive for an environment where all colleagues feel included, supported and valued, whilst feeling they can be their whole selves within our workplaces. We are proud that our colleagues represent us and our successes and we welcome your application.