IT Change & Release Manager Location: Bristol (Hybrid - 3 days in office) Salary: £50,000 + excellent benefits We are recruiting for a defence organisation in the UK. With over 2,000 employees across multiple locations. As part of our client's investment in technology and transformation, we're looking for an experienced IT Change & Release Manager to join their IT Service Management (ITSM) team in Bristol. Your Role In this role, you'll help manage and coordinate all aspects of Change & Release activity. You'll ensure changes are implemented smoothly, risks are minimised, and improvements are continually driven across our systems and services. Key responsibilities include: Governing and controlling changes and releases across all environments Reducing the risk and impact of releases on systems and users Reporting on KPIs and performing trend analysis Managing Post Implementation Reviews and driving service improvements Supporting process documentation and tooling Chairing meetings such as CAB and Change Planning Assisting with audits and deputising for the Change & Release Lead when needed Key requirements: At least 3 years' experience in IT Change Management Experience in a customer service or service desk environment Familiarity with ITSM tools (e.g., Jira, Remedy, ServiceNow) ITIL knowledge (certification desirable) Clear communication skills and a collaborative mindset Ability to manage workloads with urgency and focus Passion for continuous improvement and challenging the status quo Interested? If you're ready to take the next step in your Change & Release career and join a values-led organisation committed to inclusion, innovation, and service excellence, we'd love to hear from you.