Job Title: Logistics Coordinator
Location: Cambridge, Cambridgeshire
Salary: £28,000 – £30,000 per annum
Hours: 40 hours per week (9:00am-5:30pm)
The Role
My client is a fast‑paced courier and logistics provider, specialising in domestic, international, and same‑day delivery services. The company is focused on delivering reliable, time‑sensitive solutions while maintaining high levels of customer service and operational efficiency.
We are seeking a proactive and customer‑focused individual to join a dynamic team, supporting domestic, international, and same‑day delivery operations. This role involves coordinating shipments, handling customer enquiries, and ensuring smooth day‑to‑day logistics processes. You will play a key part in maintaining service excellence, resolving issues, and supporting both internal teams and external clients.
Key Responsibilities
* Answer incoming calls and provide excellent customer service
* Process domestic and international shipments using carrier software, including weighing consignments, printing labels, and issuing tracking details
* Assist with quoting customer enquiries
* Manage and respond to enquiries via email, live chat, and telephone
* Take bookings and liaise with same‑day controllers
* Allocate jobs to drivers and third‑party suppliers
* Process jobs and proof of deliveries using internal systems
* Monitor UK overnight and international shipments, resolving any issues that arise
* Check carrier invoices, driver PODs, and complete general administrative duties
* Liaise with storage clients and provide support within the warehouse when required
* Utilise Microsoft Office for daily tasks
* Identify opportunities to upsell services to customers
Skills & Experience Required
* Previous experience in a customer service or logistics environment is advantageous
* Strong communication and interpersonal skills
* Ability to multitask and work in a fast‑paced environment
* Good organisational and problem‑solving abilities
* IT literate, including Microsoft Office
* Customer‑focused with a proactive approach
* Ability to work effectively as part of a team
Package & Benefits
* £28,000 – £30,000 with bonus opportunities
* 29 days holiday including bank holidays
* Company iPhone for business and personal use (within company policy)
* Pension scheme
* Full training provided
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