We Are Redefining How People Approach Their Health
ZOE is combining scientific research at a scale never before imagined and cutting-edge AI to improve the health of millions.
Created by the world’s top scientists, our personalised nutrition program is radically reimagining a fundamental human need – eating well for your own body. Currently available in the US and the UK, having generated a waitlist of over 300,000, ZOE is already helping tens of thousands of ZOE members adopt healthier habits and achieve their goals.
We are also the team behind the popular COVID Symptom Study, which played a critical role in the fight against COVID in the UK and has now expanded to become the ZOE Health Study (ZHS). ZHS uses the power of community science to conduct large-scale research from the comfort of contributors’ homes to understand health and prevent disease. Our collective work and expertise in biology, engineering, data science, and nutrition science has led to multiple breakthrough papers in leading scientific journals such as Nature Medicine, Science, The Lancet, and more.
A remote-first, well-funded startup, we are backed by founders, investors, and entrepreneurs who have built multi-billion dollar technology companies. We are always looking for innovative thinkers and doers to join our team on a thrilling mission to tackle epic health problems that span the globe. Together, we can improve human health and touch millions of lives.
We value inclusivity, transparency, ownership, open-mindedness and diversity. We are passionate about delivering great results and learning in the open. We want our teams to have the freedom to make long-term, high-impact decisions, and the well-being of our teammates and the people around us is a top priority.
About the team...
The newly created Operations Analytics and Process Improvement team will bridge the gap between performance, planning and execution. We will enable the critical functions of Service and Fulfillment to focus on the day to day by acting as a source of truth for Operations data, highlighting risks and opportunities through data driven insights and providing project based analytics. Our team is innovative, driven and passionate about ZOE’s mission to improve the health of millions!
About the role...
We are looking for a highly motivated, data-driven leader who is excited to build new capabilities, solve complex challenges and have an impact. You will be responsible for helping to build the Operations Analytics & Process Improvement team, collaborating with stakeholders across the business and identifying opportunities for Operations to provide a better service to customers and cost effectively & efficiently scale into new markets.
You'll be...
* Acting as a leader on the newly formed Operations Analytics & Process Improvement team helping to build our team, define our roadmap & foster relationships
* Owning the design, development and distribution of a forecasting suite, given top down demand, to support capacity & labor planning as well as long term strategy
* Leading and conducting analyses; examples include: deep dive into exception management, assessing/improving financial models, setting UK/US fulfilment strategic plans, helping to define and quantify perfect order, etc.
* Partnering with everyone on the Operations & Service teams to utilize data driven decision making to guide our strategy, monitor & track scale, speed & productivity metrics and proactively discover new trends, insights, opportunities
* Presenting data with a clear point of view so that insights can be used to help drive business strategy
We think this role would be a great fit if...
* Hypothesis driven with strong analytical and communication skills
* Experienced in developing operations strategy and executing cross functional improvements
* Self driven leader focused on data driven decision making to benefit the business
* Strong project management skills with ability to get things done
* Ability to manage through ambiguity, stress, adversity and conflict to establish focus and deliver against business goals
* Experienced in building, developing and managing a team
* Extremely collaborative, positive, people-oriented and enthusiastic
* Technical experience using BigQuery, SQL, Python, or other languages
These are the ideal skills, attributes, and experience we’re looking for in this role. Don’t worry if you don’t tick all the boxes, especially on the skills and experience front, we’re happy to upskill for the right candidate.
Life as a ZOEntist – what you can expect from us:
As well as industry-benchmarked compensation and all the hardware and software you need, we offer a thoughtfully-curated list of benefits. We expect this list to evolve as we continue supporting our team members’ long-term personal and professional growth, and their wellbeing.
Remote-first: Work flexibly – from home, our London office, or anywhere within the EU
Stock options: So you can share in our growth
Paid time off: 28 days paid leave (25 holiday days, plus 2 company-wide reset days, and 1 “life event” day)
Enhanced Parental Leave: On top of the statutory offering
Flexible private healthcare and life assurance options
Pension contribution: Pay monthly or top up – your choice.
Health and wellbeing: Like our Employee Assistance Program and Cycle to Work Scheme
Social, WFH, and Growth (L&D) budgets. Plus, multiple opportunities to connect, grow, and socialise
We’re all about equal opportunities
We know that a successful team is made up of diverse people, able to be their authentic selves. To continue growing our team in the best way, we believe that equal opportunities matter, so we encourage candidates from any underrepresented backgrounds to apply for this role. You can view our Equal Opportunities statement in full here.
A closer look at ZOEThink you’ve heard our name somewhere before? We were the team behind the COVID Symptom Study, which has since become the ZOE Health Study (ZHS). We use the power of community science to conduct large-scale research from the comfort of contributors’ own homes. Our collective work and expertise in biology, engineering, and data/nutrition science have led to multiple breakthrough papers in leading scientific journals such as Nature Medicine, Science, The Lancet, and more.
Seen ZOE in the media recently? Catch our co-founder Professor Tim Spector (one of the world’s most cited scientists) and our Chief Scientist Dr Sarah Berry on this BBC Panorama, and listen to CEO Jonathan Wolf unpack the latest in science and nutrition on our ZOE podcast.
Oh, and if you’re wondering why ZOE? It translates to “Life” in Greek, which we’re helping ZOE members enjoy to the fullest.
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