Housing & neighbourhood advisor

Housing & Neighbourhood Advisor

Based in Broxbourne, Hertfordshire. Full-time, permanent. Salary: £35,327 - £39,252 per annum.

Overview

We have an exciting opportunity for a customer-focused individual to step into an essential role with our dedicated organisation.

Responsibilities

In this role, you’ll take ownership of your own neighbourhood area, building strong relationships with customers and partners to create safe, supportive and well‑managed communities. You’ll handle a range of tenancy and housing management matters, from addressing anti‑social behaviour and enforcing tenancy conditions to supporting residents through key tenancy changes. Working closely with the ASB (Anti‑Social Behaviour) team, local agencies and colleagues, you’ll help resolve complex issues, safeguard customers, and ensure our estates are places people are proud to live.

Qualifications

• Experience of working in a customer service or customer‑facing role.
• Verbal and written communication skills.
• The ability to work independently, as well as within a team.
• Good IT skills.
• At a minimum, GCSEs at grade C / level 4 or equivalent.
• A full, valid driving licence and use of a car.

Due to the nature of the role, an enhanced DBS check will be required.

Benefits

• 27 days’ holiday per year plus bank holidays (pro rata for part‑time colleagues).
• Buy and sell holiday scheme.
• Cross‑organisational bonus scheme.
• Up to 12% pension contribution.
• Life assurance cover.
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• Funded health cash plan or subsidised private medical insurance.
• Discount vouchers.
• Enhanced family leave.
• Range of special leave.
• Car loans, cycle to work and electric car lease scheme.

Other Information

The closing date for this vacancy is 26th June 2026.

We are a Disability Confident employer, offering a fair and proportionate interview process to disabled applicants who meet the minimum selection criteria.

Other organisations may call this role Housing Officer, Neighbourhood Response Officer, Housing Management Officer, Tenancy Sustainment Officer, ASB Officer, Housing and Tenancy Services Officer, or Supported Housing Officer.

We’re committed to building an inclusive workplace where equity, diversity and inclusion are part of our culture. Our 3‑year EDI strategy outlines how we’ll achieve this. We strongly welcome applications from underrepresented groups and priority groups, including LGBTQIA+, Black, Asian and Minority Ethnic communities, applicants with disabilities, and people under 30.

All our vacancies are open to flexible working arrangements. The extent to which flexible working is possible will vary between jobs according to the needs of the business and our customers.