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Old Trafford, Manchester, UK (4 days on-site)
Salary: £26-27k per annum
iO Associates is seeking a 1st Line Support Engineer for a Manchester-based IT services provider specializing in managed IT support, cloud infrastructure, cybersecurity, and VoIP. The company is known for its client-focused approach and strategic consultancy, helping businesses align technology with growth objectives.
We offer an exciting opportunity for an experienced support engineer to join our expanding team. In this role, you will be crucial in maintaining high standards of client service as we grow our delivery capabilities.
Key Requirements:
* Reliable, self-motivated professional with a proactive work approach.
* Strong problem-solving skills with effective application of technical knowledge.
* Experience in handling customer incidents via phone, email, or in person, ensuring prompt resolution.
* At least 2 years of experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on excellent customer service.
Responsibilities:
* Support and administer Windows Server (all versions), Windows 10/11, Office 365, Exchange, SharePoint, Active Directory, and Azure.
* Manage virtualization platforms (Hyper-V, VMware), Ubiquiti devices, VoIP telephony, and standard network hardware and cabling.
* Implement and maintain MDM solutions such as Intune, and utilize PowerShell for scripting and automation.
* Troubleshoot and resolve hardware, software, and network issues, applying knowledge of TCP/IP, DNS, and DHCP.
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