We are currently recruiting for a Warranty Manager to join a well-established manufacturing organisation operating within a highly technical engineering environment.
This role will be responsible for managing and coordinating warranty service requests for newly delivered products, acting as the key point of contact for customers while ensuring issues are resolved efficiently and professionally.
The successful candidate will work closely with internal departments, suppliers and subcontractors to investigate warranty claims, coordinate solutions, and identify root causes to support ongoing improvements in product quality and production processes.
This is an excellent opportunity for someone with strong technical systems knowledge and experience within a complex manufacturing or engineering environment.
Key Responsibilities
*
Act as the first point of contact for warranty service requests relating to newly delivered products.
*
Coordinate labour, materials, subcontractors and other resources to resolve technical issues.
*
Maintain clear communication with customers, providing updates on progress and managing expectations.
*
Manage and process warranty claims, identifying opportunities to recover costs from suppliers or subcontractors where applicable.
*
Liaise with Quality and Supply Chain teams regarding supplier performance and recurring issues.
*
Work collaboratively with internal departments to identify root causes of warranty issues and support improvements in production processes.
*
Utilise structured problem-solving tools (such as 8D) to identify and implement long-term solutions.
*
Monitor and track warranty costs, producing reports when required.
*
Provide occasional out-of-hours support where required to ensure urgent issues are resolved.
Requirements
Knowledge
*
Strong knowledge of complex mechanical and electrical systems.
*
Understanding of integrated technical systems and manufactured equipment.
*
Experience working with multi-disciplinary engineered products is advantageous.
Skills
*
Excellent communication and interpersonal skills, particularly in customer-facing environments.
*
Strong organisational skills with the ability to manage multiple tasks and priorities.
*
Analytical mindset with strong problem-solving capability.
*
High attention to detail.
*
Strong IT skills including:
*
Microsoft Excel
*
Microsoft Word
*
Ability to work effectively within a fast-paced operational environment.
Experience
Experience working within a manufacturing, engineering or technical production environment.
Practical experience supporting complex technical products or systems.
Experience managing technical warranty issues or aftersales support is beneficial.
Qualifications
No specific formal qualifications required, although relevant technical or engineering experience is essential.
Personal Attributes
Professional and confident communicator.
Strong relationship-building skills with customers, suppliers and internal teams.
Self-motivated with the ability to work independently.
Methodical and structured problem-solving approach.
Reliable with strong organisational and time management skills.
Other Requirements
Full UK driving licence.
Willingness to travel between sites or customer locations when required.
Benefits
25 days annual leave per year
Employer pension contribution
Company sick pay scheme
Death in service benefit
Cycle to Work scheme
Employee Assistance Programme
Stable permanent role within a well-established engineering organisation
Stable permanent role within a well-established manufacturing organisation