Are you an organised, proactive professional who excels at building relationships and keeping things running smoothly? We're looking for a Customer Services Coordinator to play a vital role in supporting our sales process and ensuring seamless communication between our team and our customers. This dynamic position combines administrative expertise with customer-facing activities, including outbound calls to generate orders, identifying new leads, and strengthening customer connections.
About Us:
Aztec Aerosols is a dynamic and growing company committed to delivering high-quality products to our customers. We're looking for an enthusiastic and detail-oriented Customer Services Coordinator to join our team and help us maintain our high standards of production efficiency and customer relationships.
Operating since 1995 undertaking Aerosol Contract Filling for customers we have been based on Gateway in Crewe since 1999 and the site has grown in size and market presence. In 2017, the business was acquired by the Instarmac group plc, a privately owned manufacturing business, who are an award winning Times top 100 business who supply products to the Highway maintenance, Tiling, Commercial flooring and External hard landscaping markets to most continents across the world.
This is an exciting time to join our business and be part of our success
Key Responsibilities
Sales Support:
* Process customer orders, ensuring accuracy and timely delivery.
* Researching and canvassing for new business
* Prepare quotes, invoices, and other sales-related documentation.
* Maintain and update internal systems with customer and order details.
* Enter new customer accounts and credit limits on to the systems
* Assist the sales team with preparing reports, presentations, and sales data.
Customer Service for existing & potential customers
* Handle inbound calls and make outbound calls to existing customers to follow up on orders, check satisfaction, and identify upselling opportunities.
* Advise customers of predicted delivery dates, updates on orders, dealing with customer queries.
* Maintaining the service level agreement with the customer
* Effective management and satisfactory resolution of customer complaints
Administrative Tasks:
* Approving orders for accounts which are over original credit limit set.
* Supporting Finance on the control of credit limits and chasing late payments
* Managing both the Key Account Directors & Account Managers diaries, ensuring they are meeting customers as defined and on a regular basis.
* Issuing of credit notes as required
* Charing daily meetings with purchasing, technical, transport quality and production on customer order progression.
* General office administration as required
Telesales & Lead Generation:
* Proactively conduct outbound calls to potential customers to introduce yourself, the company and its products and services.
* Identify sales opportunities and pass leads to the sales team.
* Support marketing campaigns
What you will need:
· Confident communication and phone skills
· The ability to cold call potential clients
· Excellent data entry and administration skills
· Ability to deliver excellent consultative advice to customers
· Excellent interpersonal and rapport building skills
· Ability to translate customer account history into opportunities to up and cross-sell
· Good Knowledge of MS office, (excel and word essential)
· Previous sales experience within a similar Manufacturing environment
· Understanding of sales targets and deadlines
· Proven experience of working in customer sales, call centre or partnering role
If this sounds like you, we would love to hear from you
Job Types: Full-time, Permanent
Pay: £26,000.00-£26,500.00 per year
Benefits:
* Company pension
* Free parking
* Life insurance
* On-site parking
* Private dental insurance
* Private medical insurance
* Profit sharing
Ability to commute/relocate:
* Crewe CW1 6FA: reliably commute or plan to relocate before starting work (required)
Application question(s):
* What level of Microsoft Office Excel skills do you have? Basic/Intermediate/Advanced
Education:
* GCSE or equivalent (required)
Experience:
* Sales administration or customer service: 1 year (required)
* Customer service: 1 year (preferred)
* Data entry: 1 year (preferred)
* Cold calling: 1 year (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person