Job Description
We’re on the lookout for a Reservations Agent to be the go-to person for guests booking their stay at Hyde London City. You’ll play a key role as the initial contact for guests, giving top-notch service, making guests feel at home, and finding ways to boost sales.
What you’ll do…
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+ Answer guest enquiries in a timely and professional manner.
+ Stay on top of what's happening in our hotels and the local scene.
+ Quote rates, process, and confirm reservations by email or phone, following the department’s guidelines. Securing bookings, and charge no-show or late cancellation fees when needed.
+ Prepare and distribute daily, weekly, and monthly reports to keep the team informed and operations running smoothly.
+ Work closely with the Revenue Manager to ensure accurate data entry, follow the pricing strategy in place, and stay up to date on the latest revenue strategies, promos, and offers.
+ Collaborate with the Sales Manager to identify potential sales leads and follow the sales strategy in place.
+ Maximise our sales by having a sales mindset and jumping on any chances to upsell.
+ Highlight extra services or special packages to boost sales.
+ Work closely with the Front of House team for day-to-day operations.
Qualifications
What we’re looking for…
* Experience in a similar role within a 4/5 star hotel.
* Outstanding organizational skills and the ability to multitask in a fast-paced environment.
* Exceptional communication skills and excellent command of the English language.
* Previous experience working with OPERA (Opera Cloud experience and working with TARS would be a plus).
* Experience working for Accor hotels would be beneficial but not a must.
* You’re humble and open to ideas; we leave our egos at the door and help get it done.
* You’re up for doing things differently and trying (almost) everything once.
* You want to be part of something bigger and have fun along the way.
Additional Information
What's in it for you...
* Up to 28 days holidays (inclusive of bank holidays), pension and life insurance.
* A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
* Treat yourself with lots of retail & hospitality perks through our partners.
* Enjoy an experience stay at Hyde and a meal for two after your discovery period.
* Goes without saying, but we’ll feed you during your shift.
* Extra time off to volunteer with one of our partner charities.
* Cycle to work scheme.
* The chance to make your mark in a fast-growing Brand.
* Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work.
* Excellent discounts across the entire Ennismore family of brands.
Hyde is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.