At JDP we’re experts in civils drainage and water management. For over 50 years we’ve been combining quality products, knowledgeable staff, dedicated delivery, a national branch network and technical assistance to be a one-stop shop for our customers. All this and focusing on excellent customer service is why we continue to succeed and grow. We also pride ourselves on being a great company to work for!
Job Description
JDP are looking for an experienced Credit Controller to join our established team on a maternity cover basis. Based in our Head Office, Longtown, Cumbria ,this is a fantastic opportunity to work in a dynamic environment and play a key role in managing our credit control function.
About the Role
You will be responsible for managing your own ledger with an approximate value of £2 million, covering 750–1000 customers. This role requires excellent organisational skills, attention to detail, and the ability to work independently while meeting individual and team targets.
Key Responsibilities
* Manage all aspects of credit control for your ledger
* Prioritise workload and contact customers to ensure cash collection meets monthly targets
* Accurately allocate all incoming payments to customer accounts
* Communicate effectively with head office departments, branches nationwide & regional sales offices.
* Handle incoming customer calls and resolve queries or escalate as needed
* To resolve invoice queries and raise credit notes promptly
* Make informed credit limit decisions and manage stop lists for overdue accounts
* Troubleshoot recurring issues and implement solutions
* Maintain and update customer credit limits, including obtaining higher limits for key customers through our credit insurance provider
* Liaise with Solicitors on overdue debt
* Follow company procedures to escalate potential bad debts
Qualifications
What We’re Looking For
* Proven experience in credit control
* Professional telephone manner and strong communication skills
* High level of accuracy and attention to detail
* Confident in using Excel spreadsheets
* Knowledge of SAP Business One is advantageous but not essential
* Good understanding of customer operations and best practices in customer service
Additional Information
Benefits
* Enjoy working in a growing UK company, proudly owned by a global group.
* Receive a competitive salary that reflects your skills and contributions.
* Benefit from a monthly bonus scheme that rewards your hard work and dedication.