Wakefield Depot – 3 Newmarket Lane, Stanley, WF3 4BY
Reference: 46457 | County West Yorkshire | Contract type: Employee – Fixed Term | Salary: TBC | Closing date: 15/04/2026
Front of House Facilitator – 9 month Fixed Term Contract (Maternity Cover)
Wakefield – Monday to Friday 8am to 4pm
We’re looking for a Front of House Facilitator to join us, based at our Wakefield Depot. In this role you will provide a first‑class front‑of‑house service, supporting visitors, colleagues and the wider PHOENIX UK Group with reception duties, meeting room coordination, post room activity and general administration.
The Heart of the Role
* Act as the first point of contact for visitors and callers, providing a professional front‑of‑house service
* Manage reception duties including greeting visitors, maintaining the area, and monitoring building entry/exit
* Handle incoming and outgoing post, and arrange transport as required
* Coordinate meeting room setups, ensuring equipment, AV, refreshments and materials are in place
* Support employees with use of meeting room equipment and provide general administrative assistance
* Assist Compliance and Data Protection teams by monitoring and responding to the compliance email inbox
What Makes you Tick
* Competent user of all MS Office applications
* Strong numeracy, literacy, and communication skills
* Excellent telephone manner
* Friendly, helpful, and confident when interacting with others
* Ability to build effective working relationships
* Able to work independently while knowing when to seek advice
* Positive attitude toward learning and change
Our benefits
* 22 days (pro rata) paid annual leave plus bank holidays, rising with length of service
* High Street discounts
* Employee Assistance Programme
* Contributory Pension Scheme
We reserve the right to close this vacancy early if sufficient applications are received.
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